Settings and activity

34 results found

1. Grant Remote Control Access to Shared Screen via website not app

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   New  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 31, 2025

2. RingCX: Ability to implement interaction restrictions on a digital inbox for a team of agents

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter shared this idea  ·  Jul 23, 2025

3. Performance Reports for Message-Only Extensions

   12 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 23, 2025

4. Add reporting for use of specific extensions (like message only extensions)

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 23, 2025

5. change button shape and placement

   21 votes

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   New  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 23, 2025

6. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Peter supported this idea  ·  Jul 17, 2025

7. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

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   21 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 15, 2025

8. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

   19 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 15, 2025

9. Seamless Digital Interaction Transfers to Another Agent

   15 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Peter supported this idea  ·  Jul 15, 2025

10. Ability to Set Skill Weight/Proficiency

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    15 votes

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    New  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 15, 2025

11. Individual contact listings per site code

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 8, 2025

12. Combine User List and User Device Export

    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jul 2, 2025

13. RingCX digital report showing which page the customer initiated the digital chat from

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter shared this idea  ·  Jun 9, 2025

14. All Messages Conversation Search Enhancement

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    19 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jun 5, 2025

15. Comments: Notification, Tallying and Coaching Insights

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    8 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Jun 5, 2025

16. RingCX bulk upload on phonebook

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    14 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  May 1, 2025

17. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    20 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Apr 10, 2025

18. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    28 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 31, 2025

19. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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    29 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 24, 2025

20. RingCX Digital Message Notification Improvements

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    37 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter supported this idea  ·  Mar 19, 2025