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Settings and activity

38 results found

  1. Ability to disable ignore button for incoming call

    2 votes

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    New  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Eddie commented  · 

    FOR 1 WHOLE WEEK, JUST 50 CALLS

    HE IS AVOIDING ALL CALLS PAST 1 YEAR AND THE OTHER AGENTS ANSWERS MOTS

    THIS IS A SERIOUS ISSUE - PLEASE SORT OUT ASAP

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    Eddie commented  · 

    See attached photo.
    1 month calls
    Check this fellow how less calls he has taken

    PLEASE YOU MUST DISABLE THIS IGNORE - BUTTON,
    USING USERR ROLES

    Your company should provide a feature, by disabling this button
    This has been going on since last 1 years

    Each day this staff are cheating

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    Eddie commented  · 

    Check the image, this agent cheating by clicking on IGNORE button all day long
    only 2 calls answered in 10 hours, while the other agent has answered over 50 calls

    Your company should provide a feature, by disabling this button
    This has been going on since last 1 years

    Each day this staff are cheating

    Eddie supported this idea  · 

  2. Enable SMS Service for Australia Numbers

    43 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Eddie commented  · 

    It is such a nuisance, Each time to send sms, have to login to another portal :(

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    Eddie commented  · 

    Why is SMS Feature not available in Australia?

    We have to use 3rd Party company to send urgent SMS to customers/ clients on the fly, while still on phone call.

    This means signing up to another provider, and each time to send SMS, have to open another site, login and then send the messages

    When will the SMS feature be implemented?

    Eddie supported this idea  · 

  3. Disable fax feature on RC mobile app

    9 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Eddie commented  · 

    i need the fax feature removed on the rc app on desktop as well.

    Eddie supported this idea  · 

  4. click to dial from google sheet with client's address for verification

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Eddie supported this idea  · 

  5. Use other international number as caller ID

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Eddie supported this idea  · 

  6. Call queue member, to have the ability to receive call even when on an active phone call

    8 votes

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    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Eddie commented  · 

    does not work

    Eddie supported this idea  · 

  7. RingMe buttons for Site Numbers

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Eddie supported this idea  · 

  8. Disable invisible status auto trigger if user is away for 15mins

    9 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Eddie supported this idea  · 
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    Eddie commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  9. configurable change time of presence status to inactivity

    87 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Eddie commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    Eddie supported this idea  · 
    An error occurred while saving the comment
    Eddie commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    An error occurred while saving the comment
    Eddie commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  10. Add "Away" Status

    14 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Eddie commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    Eddie supported this idea  · 

  11. Option to add other status updates for agents

    2 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Eddie commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  12. Admin can Change User's Status via Ringcentral App

    14 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Eddie supported this idea  · 

  13. Prevent users from downloading marketplace apps

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Eddie supported this idea  · 

  14. Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Eddie supported this idea  · 

  15. Disable Outlook Contacts From the RingCentral for Microsoft Teams

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Eddie supported this idea  · 

  16. Automated outbound calls

    12 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Eddie supported this idea  · 

  17. Option to come up with the most called hours.

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Eddie supported this idea  · 

  18. run user status report

    46 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Eddie supported this idea  · 

  19. Ability to check possible reason why calls are getting dropped

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Eddie supported this idea  · 

  20. Missed call report that shows all available users at the time of the missed call.

    37 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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