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Settings and activity

37 results found

  1. Enable SMS Service for Australia Numbers

    30 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Edward commented  · 

    It is such a nuisance, Each time to send sms, have to login to another portal :(

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    Edward commented  · 

    Why is SMS Feature not available in Australia?

    We have to use 3rd Party company to send urgent SMS to customers/ clients on the fly, while still on phone call.

    This means signing up to another provider, and each time to send SMS, have to open another site, login and then send the messages

    When will the SMS feature be implemented?

    Edward supported this idea  · 

  2. Disable fax feature on RC mobile app

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Edward commented  · 

    i need the fax feature removed on the rc app on desktop as well.

    Edward supported this idea  · 

  3. click to dial from google sheet with client's address for verification

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Edward supported this idea  · 

  4. Use other international number as caller ID

    6 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edward supported this idea  · 

  5. Call queue member, to have the ability to receive call even when on an active phone call

    8 votes

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    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward commented  · 

    does not work

    Edward supported this idea  · 

  6. RingMe buttons for Site Numbers

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edward supported this idea  · 

  7. Disable invisible status auto trigger if user is away for 15mins

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward supported this idea  · 
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  8. configurable change time of presence status to inactivity

    50 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    Edward supported this idea  · 
    An error occurred while saving the comment
    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    An error occurred while saving the comment
    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  9. Add "Away" Status

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    Edward supported this idea  · 

  10. Option to add other status updates for agents

    1 vote

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  11. Admin can Change User's Status via Ringcentral App

    11 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward supported this idea  · 

  12. Prevent users from downloading marketplace apps

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Edward supported this idea  · 

  13. Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Edward supported this idea  · 

  14. Disable Outlook Contacts From the RingCentral for Microsoft Teams

    4 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Edward supported this idea  · 

  15. Automated outbound calls

    9 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Edward supported this idea  · 

  16. Option to come up with the most called hours.

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 

  17. run user status report

    32 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 

  18. Ability to check possible reason why calls are getting dropped

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 

  19. Missed call report that shows all available users at the time of the missed call.

    33 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 

  20. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    520 votes

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    Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 
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