← RingCentral Ideas

Settings and activity

59 results found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Alec supported this idea  · 

  2. Outbound Automatic Voicemail Drop

    196 votes
    Future Consideration  ·  29 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  3. Ability to create sms group name

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  4. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    285 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  5. SMS usage of main RC number to be available for all users

    33 votes
    Future Consideration  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  6. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    64 votes
    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  7. Turn Off Extension Dialing Options

    59 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  8. send automated sms link from IVR key presses

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  9. Retrieve deleted conversations

    25 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  10. Live CHAT Support

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  11. Idle behavior shows users offline even though they are available and logged into RC.

    122 votes
    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  12. Separate call recording announcements for internal and external calls

    25 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  13. Update Notifications to SMS functionality

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  14. Over-riding a custom rule

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  15. SMS Auto-Forwarding

    80 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  16. Incoming Fax Settings

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  17. Add dropdown menu for department section when creating new user.

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  18. Adding a timed message to our hold music

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 

  19. Need Unique inbound call analytics on the analytics graphs

    7 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Alec supported this idea  · 
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