Settings and activity

34 results found

1. Unify Call Logs and Recordings for Concurrent Calls

   16 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Nov 17, 2025

2. Reduce the loading time for RC embedded app in Microsoft Teams

   28 votes

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   New  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Nov 17, 2025

3. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   72 votes

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   New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Nov 17, 2025

4. Have numbers show up as "From" on RollOver calls.

   49 votes

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   New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Nov 17, 2025

5. Audit Trail Enhancements

   284 votes

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   75 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Jacob supported this idea  ·  Nov 17, 2025

6. Allow Administrator to disable "Auto-answer call" feature

   121 votes

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   14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is available! Learn more here.

   Jacob supported this idea  ·  Nov 17, 2025

7. Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Nov 17, 2025

8. Need more than one manager for user groups

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Nov 17, 2025

9. Multiple RingCentral Profiles, Simultaneously Logged In

   405 votes

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   30 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating your interest in testing and our Product team will follow up directly with you to coordinate and configure the Beta testing details and set up. Thank you! Hi everyone, this is currently on the roadmap for Q3 2023. We will keep you updated once more specific timelines are available!Our product management team is asking for your feedback! Please comment with:What is your expectation for how the feature will work ?What is a must have piece of that vs. nice to have ?

   We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating… more
   Jacob supported this idea  ·  Jul 6, 2025

10. Adjust how missed calls are categorized for group calls

    484 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

    Jacob supported this idea  ·  Jul 6, 2025

11. Mute incoming call notifications while currently on a call

    576 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio
    Jacob supported this idea  ·  Jul 6, 2025

12. IVR key press

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Jul 6, 2025

13. Invalid key press entry IVR

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jacob supported this idea  ·  Jul 6, 2025

14. Internal Caller ID

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jacob commented  ·  May 28, 2024  ·  Edit…  ·  Delete…

    Hi Team,
    Not sure if my issue is exactly the same or slightly different.

    We are wanting to change how the original inbound caller ID is view once the call has been transferred.

    I.E: The reception for the company receives a call, the inbound caller needs to speak to a specific user so reception then warm transfers to the specific user and transfers. Once the specific user receives the call they can't see the original caller ID's number they can only see the reception number.

    Save Submitting...
    Jacob supported this idea  ·  May 28, 2024