Settings and activity

25 results found

1. Adjust how missed calls are categorized for group calls

   482 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Jacob supported this idea  ·  Jul 6, 2025

2. Mute incoming call notifications while currently on a call

   575 votes

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   46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Check it out in app under Notifications and Audio
   Jacob supported this idea  ·  Jul 6, 2025

3. IVR key press

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 6, 2025

4. Invalid key press entry IVR

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jacob supported this idea  ·  Jul 6, 2025

5. Internal Caller ID

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jacob commented  ·  May 28, 2024  ·  Edit…  ·  Delete…

   Hi Team,
   Not sure if my issue is exactly the same or slightly different.

   We are wanting to change how the original inbound caller ID is view once the call has been transferred.

   I.E: The reception for the company receives a call, the inbound caller needs to speak to a specific user so reception then warm transfers to the specific user and transfers. Once the specific user receives the call they can't see the original caller ID's number they can only see the reception number.

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   Jacob supported this idea  ·  May 28, 2024