Settings and activity

46 results found

1. Enable Teams Direct Routing 2.0 in bulk.

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Mar 16, 2025

2. Ringtone and notification source on RingCentral for Salesforce

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Mar 11, 2025

3. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

   48 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Paul commented  ·  Mar 10, 2025  ·  Edit…  ·  Delete…

   This is how it should have been working from day one, Admin can enable AI using a template or role, but set it so that the user can start it manually during a call once they have asked permission, you could bake it into the button to remind the them to ask permission once they start taking notes - we don't want AI on all calls, its disruptive and gets in the way.

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   Paul supported this idea  ·  Mar 10, 2025

4. Dedicated phone number or menu option for CX partner support

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Mar 6, 2025

5. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Paul shared this idea  ·  Mar 6, 2025

6. Add text message reporting/tracking in call log or Analytics

   10 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 27, 2025

7. Enable SMS for UK numbers

   108 votes

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   Future Consideration  ·  35 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 27, 2025

8. RingCX Queue/Global Phonebook used for Manual Outbound Calls

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul commented  ·  Feb 27, 2025  ·  Edit…  ·  Delete…

   I would also add the other phone books that are available on transfer currently, RIngEX directory and online agents.

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   Paul supported this idea  ·  Feb 27, 2025

9. Display User Extension Number When Transferring From RingCX To RingEX

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   Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Paul supported this idea  ·  Feb 26, 2025

10. Ability to transfer RingEX calls directly to RingCX Users

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

11. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

12. Automatic hold for warm transfers using integrated phone

    22 votes

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    Planned  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

13. Presence sync bidirectional visual delay

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

14. Position in Queue Announcement

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    Implemented  ·  7 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

15. Embed agent into RingEX

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

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    Planned  ·  15 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

17. Enable syncing of contact/address book across all users

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    127 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    Paul supported this idea  ·  Feb 26, 2025

18. Enhancement Request to show all extensions in the Corporate Directory

    13 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

19. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    15 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025

20. RingCX - Option not to count outbound queue calls within inbound reporting stats

    27 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Paul supported this idea  ·  Feb 26, 2025