← RingCentral Ideas

Settings and activity

39 results found

  1. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    42 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul commented  · 

    I would also add the other phone books that are available on transfer currently, RIngEX directory and online agents.

    Paul supported this idea  · 

  2. Display User Extension Number When Transferring From RingCX To RingEX

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  3. Ability to transfer RingEX calls directly to RingCX Users

    6 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  4. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  5. Automatic hold for warm transfers using integrated phone

    22 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  6. Presence sync bidirectional visual delay

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul supported this idea  · 

  7. Position in Queue Announcement

    38 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  8. Embed agent into RingEX

    47 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul supported this idea  · 

  9. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    91 votes
    Planned  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  10. Enable syncing of contact/address book across all users

    123 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Paul supported this idea  · 

  11. Enhancement Request to show all extensions in the Corporate Directory

    11 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  12. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Paul supported this idea  · 

  13. RingCX - Option not to count outbound queue calls within inbound reporting stats

    19 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  14. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    20 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  15. Sync RingCentral Desktop Application With RingCX

    155 votes
    Under Review  ·  9 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  16. Voice recognition should also cater to people with strong accents.

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  17. Update list of UK counties

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul shared this idea  · 

  18. Lock Phone Numbers in Portal from Accidental Deletion

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul commented  · 

    I'd like to add that in the US numbers don't go back to LTS, if we could have an option that states "this number should be retained" even if the user is deleted that would be great, at the moment clients are using spreadsheets and things to manage this... not ideal.

    just a tick box in numbers or users "retain number at object deletion" that throws up another "are you sure you want to delete this number, it was flagged for retention?" message when the engineer deletes the user/call queue/whatever

    Paul supported this idea  · 

  19. Add more custom rules schedules Monthly/yearly etc

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Paul shared this idea  · 
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