← RingCentral Ideas

Settings and activity

46 results found

  1. Enable Teams Direct Routing 2.0 in bulk.

    4 votes
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Paul supported this idea  · 

  2. Ringtone and notification source on RingCentral for Salesforce

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Paul supported this idea  · 

  3. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    42 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul commented  · 

    This is how it should have been working from day one, Admin can enable AI using a template or role, but set it so that the user can start it manually during a call once they have asked permission, you could bake it into the button to remind the them to ask permission once they start taking notes - we don't want AI on all calls, its disruptive and gets in the way.

    Paul supported this idea  · 

  4. Dedicated phone number or menu option for CX partner support

    8 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  5. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Paul shared this idea  · 

  6. Add text message reporting/tracking in call log or Analytics

    10 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul supported this idea  · 

  7. Enable SMS for UK numbers

    104 votes
    Future Consideration  ·  34 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Paul supported this idea  · 

  8. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    52 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul commented  · 

    I would also add the other phone books that are available on transfer currently, RIngEX directory and online agents.

    Paul supported this idea  · 

  9. Display User Extension Number When Transferring From RingCX To RingEX

    9 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  10. Ability to transfer RingEX calls directly to RingCX Users

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  11. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  12. Automatic hold for warm transfers using integrated phone

    22 votes
    Planned  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  13. Presence sync bidirectional visual delay

    33 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul supported this idea  · 

  14. Position in Queue Announcement

    48 votes
    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  15. Embed agent into RingEX

    50 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Paul supported this idea  · 

  16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    104 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  17. Enable syncing of contact/address book across all users

    126 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Paul supported this idea  · 

  18. Enhancement Request to show all extensions in the Corporate Directory

    13 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 

  19. Allow Multiple Agents to Save Disposition Notes Separately in Salesforce During Call Transfers

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Paul supported this idea  · 

  20. RingCX - Option not to count outbound queue calls within inbound reporting stats

    25 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Paul supported this idea  · 
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