Settings and activity
37 results found
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64 votes
An error occurred while saving the comment 
Noe
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4 votesNoe
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25 votes
An error occurred while saving the comment Noe
commented
We could use contact "Tags" as well, So we could pull up certain contacts that have a specific tag, Like "Clients", "Prospects" etc..
Noe
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151 votesNoe
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113 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure that you are on the latest version of the app. Thank you!
Noe
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138 votesNoe
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56 votesNoe
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70 votesNoe
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241 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
Noe
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219 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
Noe
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97 votesNoe
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167 votesNoe
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1 voteNoe
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26 votes
An error occurred while saving the comment Noe
commented
Great point, Once you click on a contact you should be able to see all the information including company name.
Noe
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145 votesNoe
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An error occurred while saving the comment Noe
commented
I have been waiting for this feature for years, for being a multimillion dollar tech company it is taking them years to create this feature. We use RC for Voice and another provider for SMS/MMS messages, that means an extra desktop application to juggle through, besides the additional service fee for the other provider. Missed opportunity for RC to add the feature as an Add On, I will be willing to pay more.
I think not all users are aware of this ideas platform, I have been a RC user for many years and just discovered it, otherwise the votes would be much higher than the 45 votes at the time of my writing.
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128 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about managing the shared directory of external contacts here!
Noe
supported this idea
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An error occurred while saving the comment Noe
commented
I know!!!! Right not you have to upload the contacts manually but if one user adds or updates a contact in his/her extension it will not update in the other extensions, maybe allow Admins or Super Admins to do this, this way it does not create discrepancies. But, definitely we need to be able to Sync across the extensions.
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18 votes
An error occurred while saving the comment Noe
commented
I believe this is an existing feature, I have used it, not sure why the RC team is not responding to this request though.
This idea is running around in several versions, it seems an update is coming by end of 2024, hopefully.