Settings and activity
37 results found
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13 votes
An error occurred while saving the comment 
Noe
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102 votesNoe
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111 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Please ensure that you are on the latest version of the app. Thank you!
Noe
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123 votesNoe
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348 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple usersNoe
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44 votesNoe
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61 votesNoe
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220 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!Noe
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694 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
Noe
supported this idea
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An error occurred while saving the comment Noe
commented
I have been calling RC requesting this feature for many years, it should be part of the many available features.
There is another version of this idea with more votes, we need to bring the votes up so they know we really need this.
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206 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this feature here.
Noe
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90 votesNoe
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147 votesNoe
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1 voteNoe
shared this idea
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25 votes
An error occurred while saving the comment Noe
commented
Great point, Once you click on a contact you should be able to see all the information including company name.
Noe
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82 votesNoe
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An error occurred while saving the comment Noe
commented
I have been waiting for this feature for years, for being a multimillion dollar tech company it is taking them years to create this feature. We use RC for Voice and another provider for SMS/MMS messages, that means an extra desktop application to juggle through, besides the additional service fee for the other provider. Missed opportunity for RC to add the feature as an Add On, I will be willing to pay more.
I think not all users are aware of this ideas platform, I have been a RC user for many years and just discovered it, otherwise the votes would be much higher than the 45 votes at the time of my writing.
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119 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about managing the shared directory of external contacts here!
Noe
supported this idea
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An error occurred while saving the comment Noe
commented
I know!!!! Right not you have to upload the contacts manually but if one user adds or updates a contact in his/her extension it will not update in the other extensions, maybe allow Admins or Super Admins to do this, this way it does not create discrepancies. But, definitely we need to be able to Sync across the extensions.
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16 votes
An error occurred while saving the comment Noe
commented
I believe this is an existing feature, I have used it, not sure why the RC team is not responding to this request though.
We could use contact "Tags" as well, So we could pull up certain contacts that have a specific tag, Like "Clients", "Prospects" etc..