Settings and activity

41 results found

1. Better Visibility

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Noe shared this idea  ·  Aug 2, 2024

2. Combined inbox for SMS and Calls

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Noe shared this idea  ·  Aug 2, 2024

3. Payment Processing

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Noe shared this idea  ·  Jul 31, 2024

4. Adjust how missed calls are categorized for group calls

   481 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Noe commented  ·  Jul 25, 2024  ·  Edit…  ·  Delete…

   Crazy how slow things move at RC , this Idea (great idea by the way) was proposed back in 2020.

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   Noe supported this idea  ·  Jul 23, 2024

5. Mass SMS/MMS to Contacts

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Noe shared this idea  ·  Jul 23, 2024

6. I have 5 users with all diffrent phone numbers. Why can't they all send text messages from the main phone number? th

   64 votes

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   3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Noe commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

   This idea is running around in several versions, it seems an update is coming by end of 2024, hopefully.

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   Noe supported this idea  ·  Jul 23, 2024

7. Mass texting using RingCentral for Salesforce

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Noe supported this idea  ·  Jul 23, 2024

8. Creating new Contact Groups

   26 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Noe commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

   We could use contact "Tags" as well, So we could pull up certain contacts that have a specific tag, Like "Clients", "Prospects" etc..

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   Noe supported this idea  ·  Jul 23, 2024

9. Allow multiple users to respond to the main number texts

   155 votes

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   Planned  ·  21 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Noe supported this idea  ·  Jul 23, 2024

10. New RingCentral - no date stamp for text messages from the day of

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    113 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Please ensure that you are on the latest version of the app. Thank you!

    Noe supported this idea  ·  Jul 23, 2024

11. Auto reply SMS to missed calls

    138 votes

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    Planned  ·  26 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Noe supported this idea  ·  Jul 23, 2024

12. Sync contacts from portal to deskphones

    58 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Noe supported this idea  ·  Jul 23, 2024

13. Company Phonebook for all users from one single upload

    70 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Noe supported this idea  ·  Jul 23, 2024

14. Account-Wide Holiday Settings and/or Holiday Templates

    244 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Noe supported this idea  ·  Jul 23, 2024

15. Remove missed call from queue members if answered

    219 votes

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    29 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this feature here.

    Noe supported this idea  ·  Jul 23, 2024

16. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    98 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Noe supported this idea  ·  Jul 19, 2024

17. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Noe supported this idea  ·  Jul 19, 2024

18. Quick Contact Edit

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Edit…  ·  Delete…  ·  Admin →
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    Noe shared this idea  ·  Jul 18, 2024

19. RC Desktop Contacts does not display or search Company Name

    26 votes

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    Implemented  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Noe commented  ·  Jul 18, 2024  ·  Edit…  ·  Delete…

    Great point, Once you click on a contact you should be able to see all the information including company name.

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    Noe supported this idea  ·  Jul 18, 2024

20. Enable syncing of contact/address book across all users

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    128 votes

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    28 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about managing the shared directory of external contacts here!

    Noe supported this idea  ·  Jul 18, 2024
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    Noe commented  ·  Jul 18, 2024  ·  Edit…  ·  Delete…

    I know!!!! Right not you have to upload the contacts manually but if one user adds or updates a contact in his/her extension it will not update in the other extensions, maybe allow Admins or Super Admins to do this, this way it does not create discrepancies. But, definitely we need to be able to Sync across the extensions.

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