← RingCentral Ideas

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38 results found

  1. Mass texting using RingCentral for Salesforce

    4 votes
    0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Noe supported this idea  · 

  2. Creating new Contact Groups

    19 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    An error occurred while saving the comment
    Noe commented  · 

    We could use contact "Tags" as well, So we could pull up certain contacts that have a specific tag, Like "Clients", "Prospects" etc..

    Noe supported this idea  · 

  3. Allow multiple users to respond to the main number texts

    115 votes
    Planned  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Noe supported this idea  · 

  4. New RingCentral - no date stamp for text messages from the day of

    113 votes
    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Noe supported this idea  · 

  5. Auto reply SMS to missed calls

    128 votes
    Planned  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Noe supported this idea  · 

  6. Text from the same main user number

    362 votes
    61 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Noe supported this idea  · 

  7. Sync contacts from portal to deskphones

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Noe supported this idea  · 

  8. Company Phonebook for all users from one single upload

    65 votes
    Planned  ·  8 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Noe supported this idea  · 

  9. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Noe supported this idea  · 

  10. Shared SMS were multiple users can receive and send SMS on specific number

    725 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Noe supported this idea  · 
    An error occurred while saving the comment
    Noe commented  · 

    I have been calling RC requesting this feature for many years, it should be part of the many available features.

    There is another version of this idea with more votes, we need to bring the votes up so they know we really need this.

  11. Remove missed call from queue members if answered

    214 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Noe supported this idea  · 

  12. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    93 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Noe supported this idea  · 

  13. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    159 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Noe supported this idea  · 

  14. Quick Contact Edit

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Noe shared this idea  · 

  15. RC Desktop Contacts does not display or search Company Name

    25 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Noe commented  · 

    Great point, Once you click on a contact you should be able to see all the information including company name.

    Noe supported this idea  · 

  16. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    115 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Noe supported this idea  · 
    An error occurred while saving the comment
    Noe commented  · 

    I have been waiting for this feature for years, for being a multimillion dollar tech company it is taking them years to create this feature. We use RC for Voice and another provider for SMS/MMS messages, that means an extra desktop application to juggle through, besides the additional service fee for the other provider. Missed opportunity for RC to add the feature as an Add On, I will be willing to pay more.

    I think not all users are aware of this ideas platform, I have been a RC user for many years and just discovered it, otherwise the votes would be much higher than the 45 votes at the time of my writing.

  17. Enable syncing of contact/address book across all users

    124 votes
    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Noe supported this idea  · 
    An error occurred while saving the comment
    Noe commented  · 

    I know!!!! Right not you have to upload the contacts manually but if one user adds or updates a contact in his/her extension it will not update in the other extensions, maybe allow Admins or Super Admins to do this, this way it does not create discrepancies. But, definitely we need to be able to Sync across the extensions.

  18. Export Company Contacts

    17 votes
    4 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    An error occurred while saving the comment
    Noe commented  · 

    I believe this is an existing feature, I have used it, not sure why the RC team is not responding to this request though.

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