Settings and activity

11 results found

1. Disable "AI is taking notes" when on call

   157 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Ron supported this idea  ·  Aug 21, 2025

2. Audit Trail Enhancements

   244 votes

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   68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Ron supported this idea  ·  Aug 21, 2025

3. Delete bulk messages/Conversation in Unified App

   144 votes

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   Future Consideration  ·  55 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Ron supported this idea  ·  Aug 21, 2025

4. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

   219 votes

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   38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
   Ron supported this idea  ·  Apr 15, 2025

5. Order the unread conversations in top of the contact list

   8 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Ron supported this idea  ·  Jan 8, 2025

6. Site specific directory, Hide the company directory from specific users only

   93 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Ron supported this idea  ·  Dec 19, 2024

7. Limited Extension Addition feature

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ron supported this idea  ·  Dec 17, 2024

8. AI live transcription

   12 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Ron supported this idea  ·  Dec 17, 2024

9. Enable AI transcription on Desk phone

   196 votes

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   Planned  ·  56 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ron supported this idea  ·  Dec 17, 2024
   An error occurred while saving the comment
   Ron commented  ·  Dec 17, 2024  ·  Edit…  ·  Delete…

   Why do you have a major improvement and then limit in this way?

   Save Submitting...

10. Ability to use RingSense on Queue Calls

    48 votes

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    5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Ron supported this idea  ·  Dec 17, 2024

11. Ability to Change Implicit Team Names

    24 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense now supports the ability to rename your implicit team names. See more details here

    Ron supported this idea  ·  Dec 17, 2024