Settings and activity

34 results found

1. Call log filter - Additional filters

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Tarek supported this idea  ·  May 15, 2026

2. AI Transcription can be shared

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Tarek supported this idea  ·  May 15, 2026

3. App Speed and Efficiency

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Tarek supported this idea  ·  May 15, 2026

4. Separate ring for Desktop app and Mobile app

   223 votes

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   37 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
   Tarek supported this idea  ·  May 15, 2026

5. Enable AI transcription on Desk phone

   299 votes

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   Planned  ·  84 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Tarek supported this idea  ·  May 15, 2026

6. MMS is currently not working for the Shared Inbox under the RingEX Customer Engagement Bundle plan.

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Tarek supported this idea  ·  May 15, 2026

7. Call Queue Display Settings

   16 votes

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   New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Tarek supported this idea  ·  May 15, 2026

8. Session Capacity Release upon Transfer Completion (Warm and Cold)

   15 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Tarek supported this idea  ·  May 15, 2026

9. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

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   35 votes

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   New  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Tarek supported this idea  ·  May 15, 2026

10. increase maximum wait time in queue to 30 minutes

    22 votes

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    New  ·  18 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026

11. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    54 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026

12. Support for Receiving Short Code SMS on RingCentral Numbers

    45 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026

13. Remove Automatic check on "Add opt-out message" when sending SMS

    70 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026

14. Allow admins only to still use a password when all other users has enforced SSO.

    23 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026

15. Allow Administrator to disable "Auto-answer call" feature

    122 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Tarek supported this idea  ·  May 15, 2026

16. Option to display original callers name on AI transcription during transferred call.

    129 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026

17. Real-time Email/SMS Notifications for Call Queue Booster Callback Requests

    32 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026

18. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

    40 votes

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    9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Very excited to share that SMS Shared Inbox does support MMS! Please ensure you are on the latest version of the app.

    
    

    You'll now be able to send and receive Images, Videos, GIFs in line with the content guidelines and support filetypes for MMS.

    Tarek supported this idea  ·  May 15, 2026

19. Support for SSO across multiple Entra ID tenants.

    150 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026

20. Workflows to be integrated with Shared Inbox

    75 votes

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    New  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Tarek supported this idea  ·  May 15, 2026