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An error occurred while saving the comment An error occurred while saving the comment 
Khevin
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We need this ref case 32392203
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6 votes
An error occurred while saving the comment Khevin
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We need this!!
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3 votesKhevin
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11 votesKhevin
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3 votesKhevin
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2 votesKhevin
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An error occurred while saving the comment Khevin
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This is important, kindly consider this
Khevin
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293 votes
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Khevin
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Since there are a lot of changes logged in the audit trail, past changes logged are getting overridden by new changes. Submitting this on behalf of the customer so they can still get/access the changes made on the account, even if it is done past 180 days or beyond 10,000 records.
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1 voteKhevin
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18 votesKhevin
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1 voteKhevin
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1 voteKhevin
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1 voteKhevin
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8 votesKhevin
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2 votesKhevin
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1 voteKhevin
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1 voteKhevin
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3 votesKhevin
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Default Site-Wide Call Log & Number Search Visibility for Site-Restricted Custom Roles
Product / Component: RingEX / Admin Portal / Analytics & Logs / Call Log
Problem Statement
Custom roles scoped to "Selected Sites" (e.g., site-restricted manager roles) do not display call logs by default upon opening Analytics & Logs > Call Log, requiring an explicit manual site or extension filter before records appear.
When searching by external phone number (e.g., investigating patient/client callbacks or complaints), search queries return zero results unless the manager already knows and manually inputs the specific extension involved.
Outbound calls initiated from direct extensions register at the individual extension level—even when masked with a site Caller ID—causing site-filtered searches to omit these records.
Site managers cannot independently pull logs or recordings without prior extension knowledge, forcing them to rely on Super Admins with company-wide domain access for routine searches.
Proposed Feature Enhancement
Default Aggregated View: Automatically populate call log records for all users and extensions belonging to the manager’s administered sites upon entering Call Log, matching company-wide default behavior.
Site-Scoped Phone Number Search: Enable global phone number/Caller ID searches to query across all extensions in the manager’s assigned site domain without requiring pre-selected extension filters.
Outbound Call Indexing: Index and include outbound calls initiated by assigned site members (regardless of direct-line handling or Caller ID masking) within site-level query results.
Business Value & Impact
Empowers site managers to independently handle staff call quality reviews and trace external customer inquiries without administrative intervention.
Eliminates repetitive support tickets and operational overhead for Super Admins while preserving secure site-based access boundaries.