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← RingCentral Ideas

Settings and activity

15 results found

  1. Separate Email and Call Handle Time Metrics

    11 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Mark shared this idea  · 

  2. Account-Wide Holiday Settings and/or Holiday Templates

    255 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Mark supported this idea  · 

  3. Outbound Caller ID Search

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  4. Severity Level- Display on the main view of the "My Case Portal" and on the "Case Details" Page within support portal

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Mark supported this idea  · 

  5. Be able to delete emails or create a completed folder in RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Mark supported this idea  · 

  6. Allow ability to set specific hours for Holidays

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

    17 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Mark supported this idea  · 

  8. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

    10 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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  9. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  10. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Mark supported this idea  · 

  11. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  12. Modify the text in the subscription email

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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  13. All Messages Conversation Search Enhancement

    22 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Mark supported this idea  · 

  14. Wrap Time / After Contact Work

    157 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mark supported this idea  · 

  15. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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    Mark supported this idea  ·