Settings and activity

20 results found

1. New Campaign Loaded Lists View Needs Improvement

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 19, 2026

2. Granular Control to Disable Remote/Dial-In Voicemail Access

   21 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 13, 2026

3. Include Recipient's Name in Fax Transmission Confirmation Emails

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 13, 2026

4. AI Conversation Expert/Ringsense - exportable reports

   8 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Oct 7, 2026

5. Exclude digital identities in bulk

   7 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 3, 2026

6. Separate Email and Call Handle Time Metrics

   11 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Jul 1, 2026

7. Account-Wide Holiday Settings and/or Holiday Templates

   257 votes

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   30 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Mark supported this idea  ·  Mar 9, 2026

8. Outbound Caller ID Search

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Feb 18, 2026

9. Severity Level- Display on the main view of the "My Case Portal" and on the "Case Details" Page within support portal

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jan 8, 2026

10. Be able to delete emails or create a completed folder in RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 7, 2026

11. Allow ability to set specific hours for Holidays

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 7, 2026

12. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

    17 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jan 5, 2026

13. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

    10 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Dec 3, 2025

14. Permission individual users to choose their outgoing number for specific calls, from any site in a multisite setup.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 24, 2025

15. RingSense Trackers and Tags being customized per department/team or user.

    18 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thank you for your feedback! We’re happy to share that this feature is planned and will be available to your account by the end of this quarter.

    We appreciate your patience and continued support as we work to bring this enhancement to you soon.

    Mark supported this idea  ·  Nov 11, 2025

16. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Oct 30, 2025

17. Modify the text in the subscription email

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jul 30, 2025

18. All Messages Conversation Search Enhancement

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    23 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Jun 5, 2025

19. Wrap Time / After Contact Work

    170 votes

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    Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 12, 2025

20. Allow QoS Data to be pulled via API

    16 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Nov 20, 2024