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← RingCentral Ideas

Settings and activity

19 results found

  1. Control CNAM of Caller

    5 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Kendal supported this idea  · 

  2. email

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Kendal shared this idea  · 

  3. Voicemail will state the caller's number and time received first before playing the actual voicemail

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Kendal commented  · 

    This would be a great feature. We have employees who used to use Vonage and they loved that feature, and keep asking me for it in RingCentral.

    Kendal supported this idea  · 

  4. Control in Turning On and Off "Afterhours"

    2 votes

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    1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Kendal commented  · 

    A toggle to temporarily override After-Hours settings would be so helpful.

    Kendal supported this idea  · 

  5. International Calls Report please

    25 votes

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Kendal commented  · 

    We're a travel agency and make international calls frequently to hotels, airlines and other international vendors.

    Kendal supported this idea  · 

  6. SMS one direction only

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Kendal supported this idea  · 

  7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    666 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  8. prevent users from switching to DND

    28 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Add a feature that enables DND to turn on while the user is in an active call.

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    219 votes

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    38 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239

  11. Mute incoming call notifications while currently on a call

    574 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Performance report for 12 months (YTD)

    18 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Ending a conference call with certain members without having to end the whole call

    6 votes

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    Under Review  ·  1 comment  ·  Events & Video » Webinar  ·  Admin →
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  14. Do not disconnect all callers when organizer leaves conference call

    16 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Being able to disconnect other person or line on a Merge/conference call

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Conference Call: Drop/Remove individuals during call

    110 votes

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    10 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    As the host, you can either end the conference call or leave the call while the other participants continue their conversation.


    Note

    This feature is controlled by your account admin. Reach out to your admin if you’d like to turn it on.


    Learn more here!

  17. Option to disconnect one party in a conference call

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Org-Wide SMS Number Block

    36 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  19. block spam / special numbers from sending me an MMS or SMS

    35 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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