Settings and activity

32 results found

1. Performance Reports - Call Queues Abandoned Calls

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Jun 15, 2026

2. Increase the number of attempts a fax has to succeed.

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Jun 11, 2026

3. Warm Transfer show original caller ID

   11 votes

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   Implemented  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Jun 2, 2026

4. Support for Receiving Short Code SMS on RingCentral Numbers

   24 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Apr 30, 2026

5. IVR Menu option If caller enters no action after the prompt played 3 times

   41 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Mar 25, 2026

6. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

   19 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Mar 20, 2026

7. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   159 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Mar 6, 2026

8. Ability to retrieve sent fax messages beyond 90 days

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Feb 27, 2026

9. Disable Call recording announcement

   71 votes

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   New  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Feb 24, 2026

10. retrieving deleted fax, past data retention policy

    30 votes

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    New  ·  4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 23, 2026

11. Increase Retention Period for Sent Faxes

    154 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 23, 2026

12. Increase Received Faxes Limit for more than 200

    35 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Feb 20, 2026

13. Allow RingCentral App for Print-to-Fax Settings without ATA Device

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jan 21, 2026

14. forwarding calls to AI Receptionist from a call queue

    17 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jan 20, 2026

15. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jan 12, 2026

16. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.

    
    

    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.

    
    

    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Jason supported this idea  ·  Nov 3, 2025

17. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    210 votes

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    Planned  ·  44 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Oct 28, 2025

18. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Oct 22, 2025

19. SMS usage of main RC number to be available for all users

    73 votes

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    Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Oct 22, 2025

20. Internal Caller ID

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Sep 24, 2025