Settings and activity

28 results found

1. IVR Menu option If caller enters no action after the prompt played 3 times

   26 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Mar 25, 2026

2. Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

   19 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Mar 20, 2026

3. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   151 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Mar 6, 2026

4. Ability to retrieve sent fax messages beyond 90 days

   29 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Feb 27, 2026

5. Disable Call recording announcement

   68 votes

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   New  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Feb 24, 2026

6. retrieving deleted fax, past data retention policy

   30 votes

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   New  ·  4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Feb 23, 2026

7. Increase Retention Period for Sent Faxes

   148 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Feb 23, 2026

8. Increase Received Faxes Limit for more than 200

   34 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Feb 20, 2026

9. Allow RingCentral App for Print-to-Fax Settings without ATA Device

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Jan 21, 2026

10. forwarding calls to AI Receptionist from a call queue

    17 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jan 20, 2026

11. Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jan 12, 2026

12. Increase Data Retention of Analytics

    56 votes

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    Future Consideration  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Nov 3, 2025

13. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    201 votes

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    Planned  ·  40 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Oct 28, 2025

14. Shared SMS were multiple users can receive and send SMS on specific number

    1,443 votes

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    341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

    Thank you!

    Jason supported this idea  ·  Oct 22, 2025

15. SMS usage of main RC number to be available for all users

    73 votes

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    Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Oct 22, 2025

16. Internal Caller ID

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Sep 24, 2025

17. Screen Caller when dialing Operator or when directed to Call Queue

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Sep 22, 2025

18. Multiple recipient for faxes and SMS

    254 votes

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    Under Review  ·  43 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Sep 22, 2025

19. disable the DND function

    25 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Sep 17, 2025

20. Ability to use one email to activate multiple user/extension

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Sep 10, 2025