Settings and activity

91 results found

1. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

   32 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Nami supported this idea  ·  Aug 17, 2026

2. Audit Trail Enhancements

   293 votes

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   76 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Nami supported this idea  ·  Aug 17, 2026

3. Option to resend email notification for voicemail transcription

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Aug 12, 2026

4. Super Admin Can View any Message/FAX/Voicemail

   75 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Aug 10, 2026

5. Ability to Remove the 'To Voicemail' Option under the Transfer Button in RC App

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Aug 7, 2026

6. AIR Automated Call Routing Based on Threshold Percentage

   10 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Aug 7, 2026

7. Forward SMS to External Phone Number

   21 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Aug 5, 2026

8. Performance report align with user call logs

   103 votes

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   11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

   Nami supported this idea  ·  Jul 31, 2026

9. Enable Archiver Audit Trail Timestamps

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Jul 30, 2026

10. Limit the callers to select the IVR keypress options only

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 27, 2026

11. Extending Call Log Retention Past 1 Year

    39 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 23, 2026

12. Increase data retention for call logs more than 2 years

    36 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Nami supported this idea  ·  Jul 23, 2026

13. call log data retention

    40 votes

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    9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 23, 2026

14. Option to restrict 1 user to view company contacts under admin portal

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 21, 2026

15. Spam and Robo Calls

    87 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 15, 2026

16. automatically sync RingCentral contacts to Google Workspace

    5 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 13, 2026

17. Increase Retention Period for Sent Faxes

    160 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 10, 2026

18. Concurrent call Limit

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 6, 2026

19. SMS recipient increase

    24 votes

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    1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 1, 2026

20. Continuous Dialing for Failed Faxes until successfully sent

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Jul 1, 2026