Settings and activity

103 results found

1. Caller ID name support on mobile numbers

   111 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Sep 29, 2026

2. Option for the user to choose the password set on their deskphone

   28 votes

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   New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Sep 28, 2026

3. Enable CNAM (Caller ID Name) for RingEX Outbound Calls in Canada

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Sep 25, 2026

4. Map Actual User as Author when Server-Side Logging is Enabled for Bullhorn

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Sep 14, 2026

5. IVR Fax and SMS options

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Sep 10, 2026

6. Do not ring mobile app together with desktop app - Separate settings to enable in call handling

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Sep 8, 2026

7. Inbound Call Prefix Configuration for Main Company Number

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Sep 2, 2026

8. Apply key template on Presence for yealink device

   46 votes

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   Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Aug 31, 2026

9. Disable Call recording announcement

   74 votes

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   New  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nami supported this idea  ·  Aug 26, 2026

10. Call Forwarding from IVR Menu going to Call Queue and Transferred to User Extension.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 24, 2026

11. Active Number and SMS Capability Verification

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 20, 2026

12. Allow Administrators to Hide the ACE Tab from Non-Manager Roles

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 20, 2026

13. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    32 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 17, 2026

14. Audit Trail Enhancements

    294 votes

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    78 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Nami supported this idea  ·  Aug 17, 2026

15. Option to resend email notification for voicemail transcription

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 12, 2026

16. Super Admin Can View any Message/FAX/Voicemail

    75 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 10, 2026

17. Ability to Remove the 'To Voicemail' Option under the Transfer Button in RC App

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 7, 2026

18. AIR Automated Call Routing Based on Threshold Percentage

    11 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 7, 2026

19. Forward SMS to External Phone Number

    21 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Nami supported this idea  ·  Aug 5, 2026

20. Performance report align with user call logs

    104 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet Singh (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Nami supported this idea  ·  Jul 31, 2026