Settings and activity

29 results found

1. Send SMS to shortcodes

   16 votes

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   2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

2. SMS Usage Counter

   21 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

3. Automated SMS

   63 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

4. Turned of when we send group text messages or broadcast a message

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

5. Text and voice broadcast services

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

6. SMS broadcast

   3 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

7. Department IVR Voicemail Broadcast & Acknowledgment System

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

8. Contact Broadcast - Pager for Emergencies

   11 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

9. Mass VoiceMail (Broadcast)

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela supported this idea  ·  Mar 4, 2026

10. To be able to drop in a CSV file and then be able to broadcast through SMS messaging to 100 ++ recipients

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Mar 4, 2026

11. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Jan 12, 2026

12. User Context Logging for SMS in HubSpot integration

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    5 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Nov 6, 2025

13. HubSpot: Automatic Ticket Creation

    10 votes

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Nov 6, 2025

14. RingCentral for HubSpot Mobile Experience

    19 votes

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    Under Review  ·  9 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Nov 6, 2025

15. Contact synchronization with my CRM

    71 votes

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    Under Review  ·  23 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Nov 6, 2025

16. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    20 votes

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    New  ·  5 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Nov 6, 2025

17. SMS logs download per user

    8 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Oct 21, 2025

18. SMS Report LOG required.

    17 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Oct 21, 2025

19. Add SMS metrics to analytics reports

    24 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Pamela supported this idea  ·  Oct 21, 2025

20. Analytics regarding Text Messaging/SMS

    259 votes

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    35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Pamela supported this idea  ·  Oct 21, 2025