Settings and activity
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8 votes
Mary.
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7 votesMary.
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13 votesMary.
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11 votesMary.
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14 votesMary.
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12 votesUnder Review · 6 comments · Developer Platform, APIs, & Integrations » Integrations: HubSpot · Admin →Mary.
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13 votes
Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits
Mary.
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16 votesMary.
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27 votesUnder Review · 7 comments · Developer Platform, APIs, & Integrations » Integrations: App Connect · Admin →Mary.
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28 votesMary.
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9 votes
An error occurred while saving the comment Mary.
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18 votes
An error occurred while saving the comment Mary.
commented
### 🔑 Key Highlights to Share
**1. The Gap in Functionality**
- SMS logs currently only include metadata (e.g., sender, recipient, timestamp).
- Message content is excluded unless the account has access to Archiver.**2. Limited Access to Archiver**
- Not all users or accounts are provisioned with Archiver.
- This creates an unequal experience and limits transparency for many users.
**3. Impact on Users** Without message content logs are less useful for:- Compliance audits
- Internal reviews
- Troubleshooting communication issues
- Teams may struggle to verify what was actually communicated.**4. Proposed Solution**
- Request to include SMS message content in downloadable logs.
- Alternatively, offer a lightweight version of Archiver or a new feature that enables message retrieval for all accounts.**5. Community Benefit**
- More equitable access to communication data.
- Enhanced ability to monitor and manage SMS usage across teams.
- Strengthens trust and accountability in the platform. -
8 votesMary.
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135 votes
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commented
and i know its frustrating sometimes to have the same problem within the content 1 2 3 count to 10 then try it again.
Mary.
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10 votes
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commented
very important could effect other domains connected email flows
Here's a possible post:
Hey everyone,
I've noticed that the current SMS logs in RingEX only include metadata like sender, recipient, and timestamp, but not the message content itself, unless you have access to Archiver. This creates an issue, as it's difficult to conduct thorough audits, internal reviews, or troubleshoot communication problems without the full message context.
Many users don't have access to Archiver, which leads to an uneven experience and limits transparency.
To address this, I propose that we include the SMS message content in downloadable logs. Alternatively, we could explore a lightweight version of Archiver or a new feature that allows all accounts to easily retrieve messages.
This would provide more equitable access to communication data, improve our ability to monitor and manage SMS usage, and ultimately strengthen trust and accountability within the platform.
If you find this helpful for your team as well, let's show our support for this feature!