Settings and activity

16 results found

1. AI Notes on Deskphone

   29 votes

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   New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Harlan supported this idea  ·  May 12, 2026

2. Multi-Call Capacity for Park Locations

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Harlan supported this idea  ·  May 12, 2026

3. Rule-Based Presence Automation (Calendar Keywords and Time)

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Harlan supported this idea  ·  Mar 2, 2026

4. Unified status in Presence sync between MS Teams Embedded App and RC App

   44 votes

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   11 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Harlan supported this idea  ·  Feb 26, 2026

5. Remove nonsense webpage when RC Desktop plugin fails

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   25 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Harlan supported this idea  ·  Feb 26, 2026

6. Access Fax sent to Message-Only Extension in RingCentral app

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harlan supported this idea  ·  Feb 17, 2026

7. Spot to show current queue members in the Ringcentral App

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   Harlan shared this idea  ·  Jan 12, 2026

8. Combine HUD to include CALL QUEUEs

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Harlan supported this idea  ·  Jan 6, 2026

9. increase maximum wait time in queue to 30 minutes

   22 votes

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   New  ·  18 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Harlan supported this idea  ·  Jan 6, 2026

10. Yealink T88 Series Autoprovisioning

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Harlan shared this idea  ·  Dec 19, 2025

11. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

    72 votes

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    New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Harlan supported this idea  ·  Dec 19, 2025

12. Enable AI transcription on Desk phone

    283 votes

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    Planned  ·  78 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Harlan supported this idea  ·  Dec 19, 2025

13. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

    Harlan supported this idea  ·  Dec 19, 2025

14. Dark mode in Admin Interface in RingEX?

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harlan shared this idea  ·  Nov 20, 2025

15. Poly Hot Desk with NFC

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Harlan supported this idea  ·  Nov 19, 2025

16. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

    29 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Harlan supported this idea  ·  Nov 11, 2025