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195 results found

  1. Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clicking through each Queue in turn to find all members, much like in the Custom Role overview, where all user assigned the Role can be viewed.

    88 votes
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  2. In the Ringcentral Phone app, you can see the employee's custom status. For example "back on 9/1". In the Ringcentral app, you can only suee a custom status if you click on the employee's initials to see their profile. It would be great if their custom status was visible directly on the Ringcentral app HUD and you didn't have to click into the employee profile to see it.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  3. It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial by name (and even sms/mms their phone and all other features would be grayed out, etc.).

    26 votes
    5 comments  ·  Application  ·  Admin →
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  4. Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us that make frequent calls because we would use the numpad to dial the number then enter to dial the number. Easy. Now the feature is gone, with no replacing feature. Why? There is no reason to remove it. Please reinstate it.

    11 votes
    Implemented  ·  4 comments  ·  Application  ·  Admin →
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  5. Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one.Users can click on the profile picture in the popped-in HUD page to see the custom status (does not work on the popped-out HUD) and this is an extra click. We'd like to just see the status without having to do that like we could in the old app.

    46 votes
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  6. we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.

    42 votes
    17 comments  ·  SMS/Text  ·  Admin →
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  7. When forwarding incoming outside calls, we need the outside caller ID to pass through to the forwarded number. It would be useful when passing along calls to other numbers if we could also pass along teh caller ID as well

    11 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  8. When our receptionists takes a call and forwards it to the appropriate team member, the call shows up on the team members phone as coming from the receptionist, not the original caller. would be easier for our team if it showed the Caller ID of the original caller.

    14 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
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  9. Ability to set a reminder about a message. You need a way to "remind me in x days / x hours / tomorrow / next week" etc about any particular message

    4 votes
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  10. Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up multiple calls at a time. E.g. They're on a call queue call, see that another is ringing, and they put the original call on hold and tell the second caller that they'll be with them shortly (etc).Clearly, this would not be suitable in every instance but having the option would be…

    116 votes
    26 comments  ·  Other  ·  Admin →
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  11. Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.

    2 votes
    0 comments  ·  Application  ·  Admin →
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  12. Just had a use case, where an employee was trying to find someone in a dept to call, but there isn't an easy way to see who's working. Right now you'd have to start a conversation with each person, or click each person in the company contacts to view the status in their profile. It would make things a lot easier to have this presence state visible in the list view. Bonus if the company contacts could be sorted/grouped by dept.

    101 votes
    Implemented  ·  3 comments  ·  Application  ·  Admin →
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  13. Managing the holiday hours for our locations requires us to manually enter in a custom answering rule for each company holiday for each location. For us that is over 600 manual entries and counting that need to be made each year. This could easily be eliminated by having a master holiday setting that could be applied to lines, queues, or ring groups in the account. Another way to accomplish this would be to have holiday call handling templates built-in. They could contain the most common holidays for each country with the ability to remove the ones that don't apply. The…

    239 votes
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  14. We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template

    6 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unread messages bubble. To me, the notification bubble always signals I need to read a message. Until I'm in the app I can't tell if it's something I really need to address (an unmuted team) or something that I really didn't (a muted team). In theory, a muted conversation would be one for higher level personnel: something that I'd…

    6 votes
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  16. Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…

    19 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  17. Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.

    8 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
  18. I'd like to be able to read text messages but still be able to mark them unread if for example I read a text but I am not able to reply until later that day. Marking it unread would make it bold again so that I know to see it again and it won't get lost among the read ones. I can't seem to figure out how to do this.

    59 votes
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  19. There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.

    13 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  20. Currently after a warm transfer is completed the user that received the transfer sees the caller ID information of the user that made the transfer instead of the ID of the person that they are on the phone with after the transfer.Can you make the caller ID show the information of the person that they are on the phone with?

    8 votes
    Implemented  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?
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