2770 results found
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Fax / SMS recipient Option
Fax / SMS recipient option when setting using custom answering rule.
1 vote -
A feature to minimize silence gaps when callers don't take action during IVR greeting, before the greeting repeats."
A feature that can shortened the silence gap time at the end of the options; if you don’t select anything, there is 10 seconds a gap before it returns to repeating the options
1 vote -
Customize Call Log History Duration to Access
Ability to customize the call logs in the admin portal to only go back 60 days depending on the duration preference.
2 votes -
automatic call recording announcement per extensions or queue
The ability to turn on and off an Automatic Call recording announcement per extension or group.
2 votes -
Choose users that an admin can only access for call recording
Choose users that an admin can only access for call recording
1 vote -
disable notifications of "New Call from SUSPECTED ROBOCALL"
Have the option to disable only notifications received from RoboCalls for missed calls
2 votes -
Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.
To have the option to delete extensions, IVRs, queues, cost centers, etc. once the site has been deleted.
3 votes -
Sync between Cost Centers and Sites
Example:
Customer needs to sometimes move users between Sites (in the admin portal)When creating a site, it prompts users to select a cost center to tie to the site.
Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.
This is not the case.
A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…8 votes -
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48051431-filter-call-logs-with-multiple-extensions
Customer would like to download the call logs for multiple user simultaneously.
2 votes -
Assigning Direct Line to desk phone without associating the Direct Line to a user
It would be great if we can assign a a number to a desk phone without having the desk phone and number associated with a number
1 vote -
Option to view users schedule phone time in the RC app
We need our users to be able to view the week schedule of their phone time in the RC app, as per support it is viewable in user extension Settings> User details > Settings and permission> Schedule however we need our users to have a view in the RC app for easier view
2 votes -
Call pick up feature for Third party phone ( Manual provisioning)
Customer wants to maximize the call pick feature/ Presence for third party phone ( Avaya)
1 vote -
Ability to modify users without access to adding or removing users
I only want to Modify users but not the permission for them to have the ability to both add and remove extensions. We definitely do not want them to have that capability. Only super admins should be able to do that.
4 votes -
Automatic forwarding of calls to external number if there's an outage
The phone call should be transferred directly to an external number if the system detects that there's an outage
1 vote -
Report on Keypresses on the IVR Menu
would like to have a report on how the keypresses has been utilized on the IVR
1 vote -
Set a Background Image on the Desk Phones through Admin Portal
Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.
4 votes -
New users limit auto extn to Site's DDI range
For each site we have a set of DDI’s we always match the extn to the DDI, for example for my site my extn is 36605 and my DDI NNN NNN3 6605.
Therefore when creating a New Users it would be useful to:
1) Limit the extns presented automatically to the available range.
Occasionally we may use something outside that range for a non DDI purpose so make overriding the presented extn?2) To present the next available extn within that range, ATM we have 36899 configured so 36900 is presented but there are many free extns within that range…
1 vote -
Option to disable or enable fax feature for the entire account in the Admin Portal
The Admin should have the capability to deactivate the fax feature for the entire account via the admin portal. At present, there is no functionality available to disable or re-enable the fax feature within the service web interface.
1 vote -
Apply key template without overriding presence keys
Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.
1 vote -
please restrict outgoing phone calls for an actual number - so we can keep on adding numbersl
please restrict outgoing phone calls for an actual number - so we can keep on adding telephone numbers for restricting.
We do not want to be able to dial or call numbers that are on the UK Telephone Preferential System TPS and we have entered into a blocked number for outgoing calls.
1 vote
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