← RingCentral Ideas

Settings and activity

22 results found

  1. Add Call Queue Pickup to Mobile App

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Michael supported this idea  · 

  2. Feature to add more than one Contact Information when creating a case through support.ringcentral.com

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  3. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    60 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Separate Note Deletion and Call History Deletion

    1 vote
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Michael shared this idea  · 

  5. AI continue automatically after hold

    4 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
    How important is this to you?
    Michael supported this idea  · 

  6. Enable AI transcription on Desk phone

    117 votes
    Planned  ·  32 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Michael supported this idea  · 

  7. Add Label column in Company Numbers Report detail output

    20 votes
    Under Review  ·  1 comment  ·  RingSense & AI » Other  ·  Admin →
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    An error occurred while saving the comment
    Michael commented  · 

    I would love to see the number label added as a column in the Company numbers report. It is very annoying to have to download the Excel file to see the label. If it is in the download it should be easy enough to add as a selectable column.

    Michael supported this idea  · 

  8. Select which monitored users ring on your phone.

    16 votes
    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Michael supported this idea  · 
    Michael shared this idea  · 

  9. Add Label as a selectable Column to Company Numbers Report

    6 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michael shared this idea  · 

  10. Resize Call Window

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Michael commented  · 

    It would be nice to be able to resize the active call window to display the full caller id name and phone number information. Today the window is so small that it cuts off part of the caller id name and only display ... at the end of the name.

    Michael supported this idea  · 

  11. Expand Telephone Number Name Field

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Michael commented  · 

    We are a very big company and I like to label the Company numbers with each site name and purpose so we can find them easier in the Analytics portal. The current 16 character limit is very limiting when some of our Site names are longer than 16 characters. Would it be possible to increase the character limit to at least 32 characters.

  12. USER Voicemail PIN Change

    8 votes
    1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Michael shared this idea  · 

  13. Add a notes/description field to each user extension visable to only admins

    10 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  14. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  15. Allow Ring My Phone to be turned on/off by user with presence monitoring

    18 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. I want the ability to ignore calls coming in on a call queue

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael supported this idea  · 

  17. ability to silence calls coming from queue

    16 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  18. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Michael supported this idea  · 

  19. When a user's email is changed, it should also change the voicemail to email notification

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    76 votes
    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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