Settings and activity

17 results found

1. Share Video Recordings to Team Threads

   2 votes

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   Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Charles Dagis commented  ·  May 31, 2023  ·  Edit…  ·  Delete…

   Being able to share a video recording with a messaging team would help both internally and enhance collaboration for our customers. Sharing the video once in the messaging team will allow anyone added to that team later on to come up to speed by having access to past recordings without having to go back and reshare.

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2. Call Queue status as a Banner similar to DND

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Charles Dagis commented  ·  Jan 6, 2023  ·  Edit…  ·  Delete…

   Users would like to see a banner at the top of the RC app like they do when they are in DND when they toggle off the "accept call queues" switch to prevent them from forgetting to toggle the switch back on.

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3. Display user "accepting queue calls" status in the HUD.

   24 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Charles Dagis shared this idea  ·  Jan 6, 2023

4. Allow multiple supervisors to monitor a call simultaneously

   35 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Charles Dagis shared this idea  ·  Jul 31, 2023

5. Ability to support multiple instances of a CRM/CRMs for one customer

   14 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Delete…  ·  Admin →
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6. Limited Extension - "Domestic Calling Allowed" Radio Button

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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7. Mitel 480G - Allow to End Call with Speakerphone button

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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8. Mitel 480G - Add Extension to phone home screen

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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9. New routing option for call queues that moves down a list of agents without referencing an idle timer.

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Call Queue Analytics > Agent "accepting calls" time tracking

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Disable accept queue call slide bar on some agents

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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12. Azure/OKTA Automated Provisioning: push user attribute: profile picture

    6 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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13. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Dynamics Integration - Screen pop in new tab

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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15. Dynamics integration - Add central admin control for settings

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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16. Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.

    45 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Sync part of corporate Microsoft/Google Directory

    11 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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