Select which monitored users ring on your phone.
I like that we can have our phone ring for pickup groups that we are monitoring but would like this to be something that isn't an all or nothing option. I have user extensions on my phone for speed dial purposes that I do not need to have ring when on my phone when they receive a call. Allowing us to pick specific monitored users to ring would be very helpful.
Michael
shared this idea
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Dominik
commented
It should be possible to choose between ring, popup and both.
It is really annoying if the phone rangs on every call in the delegation group and the HUD members. But the popup is a good hint and a fast possibility to pick the call. -
Charles Dagis
commented
This would be especially helpful in the legal space with the attorney-assistant relationship and call delegation.
Feature was specifically requested by a prospective customer currently running a PoC.
https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001RIfhdIAD/view