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Spam Risk Caller ID to be removed

Hello, Currently our team is being told that their phone numbers are being shown as SPAM RISK on the caller ID and we would like to remove this as it is impacting our business and sales. We were advised that Ring Central is currently unable to perform this action.

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  • Jorge commented  ·   ·  Report

    Instead of logging and registering the number per provider, RingCentral should have a push to request removing the number as SPAM on different carriers.

  • Ma. Lourdes Bartolome commented  ·   ·  Report

    The customer wanted to have the option of requesting to remove the spam flag of their numbers when calling other carriers and wanted RingCentral to take care of the request rather than they go to carrier website to do it.

  • Rosemarie Garcia commented  ·   ·  Report

    A feature or app that will allow RC customers to remove their phone numbers being tagged as spam or unwanted calls.

  • Nathan commented  ·   ·  Report

    Pretty frustrating... one of our clients purchased a new number from RingCentral... as soon as we made the very first outbound call from that number it showed up as a Fraud call. So we contacted RC Partner support... we were referred to a help articlehttps://support.ringcentral.com/article/Open-Options-for-Users-When-Phone-Number-is-Mistakenly-Flagged-as-Spam-Junk-Fraud-or-Scam-call-RingCentral-Contact-Center.htmlSo basically customers are left on their own to fix a brand new number they just bought. There has to be a better way of doing this guys.Can these recycled numbers not be cleaned BEFORE you resell them?This seems like something that the carriers should be able to handle. Once that number has been terminated, all flags should be removed.It is not fair that small businesses need to now go through several different carriers, and battle trying to get their phone numbers cleared... especially when they just bought it from a respected carrier.Please figure something out, or at least start letting us submit a ticket to have you guys (RC) who we buy the number from to get it working like it should... you guys are the phone people, you have the connections to do this efficiently... Dentists, accountants and retail store owners are not. Furthermore, you are putting RC Partners in a bad spot with our clients... which hurts us both.I'm really hoping RC is working on a solution to this. Anyone reading let me know if you have struggled with this, and if you have any tips for us as we try to help customers with this.

  • InvestorSumo commented  ·   ·  Report

    We should have a place to check the status of our rating for all the carriers to make sure legitimate numbers are not put on spam lists