Spam Risk Caller ID to be removed
Hello, Currently our team is being told that their phone numbers are being shown as SPAM RISK on the caller ID and we would like to remove this as it is impacting our business and sales. We were advised that Ring Central is currently unable to perform this action.
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Main
commented
It looks like this has been an ongoing issue for Ring Central for years and they have done nothing about it. All Ring Central cares about is taking money from their clients and they do not care one bit to fix their system. It is clearly a problem that all users have, and they do not care to change it. Whenever you speak with someone on Ring Central tech support, they are very help less and never have a clear answer. This company is frustrating and do not care about our issues, as long as they make their money. Clearly
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Carla
commented
My calls out show up as SPAM, people I am trying to call hang up on me.
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Brad
commented
We've had the same number for 19 years and now our phone numbers are being flagged as spammed.
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Liliam
commented
This is a critical issue for our operations. When reaching out to prospects with quotes or contacting current clients to prevent policy cancellations, our calls are being flagged as "Spam" because they don't have our number saved. As a result, they don't answer, leading to lost revenue and missed opportunities for urgent client retention
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Catherine
commented
People contact us for important Mental Health care, and when we try to call them back, they don't answer because we show up as spam. If they don't check their voice messages, they don't get the help they need.
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Dawn
commented
The SPAM designation is making it very difficult to reach out clients in a timely manner and is causing significant frustration for both our employees and customers alike.
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Matt
commented
This is a critical issue for our company, our calls showing as spam is unacceptable. We have many clinicians and patients that we are in contact with daily, and a lot of calls are being missed bc of this.
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Kevin
commented
This is a critical issue within our system, as it does not need to show up as spam. We have many clinicians that we are in contact with daily, and a lot of calls are being missed bc of this.
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Josette
commented
Removing the “Spam Risk” label is essential because our leads won’t answer calls marked as spam. It directly hurts communication, and trust in our company.
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Front
commented
We are a fire and security company that calls our customers when a fire, security and low temperature alarm goes off. We need it not to show potential spam because our customers will not answer the phone.
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Brennan
commented
This is very critical as it negatively impacts our company's reputation when calling customers and clients.
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Arezou
commented
This is a very critical aspect of choosing RingCentral as our phone system. We deal with patients and it's very important to us for the patients to feel comfortable answering our incoming calls specifically the initial call.
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Janice
commented
Please also remove the flag from the numbers that indicates they are telemarketers.
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Franz Ferrey
commented
It would be great to get a feature that will automate updating/removing the "spam likely"/"spam risk" from 3rd party's database
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Keanu
commented
As a member of IT we often get asked to remove a number showing as spam, but unfortunately there is not much we can do about it. Though the current recommendation is to use a third party to manage this, it would defiantly be more convent if RingCentral could do it on our behalf.
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Shawn
commented
I have had constant problems with spam risk showing up on our clients phones. This is hindering our business!
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Douglas
commented
This is killing my sales!!! I can't call out to a new potential client without my RingCentral number being flagged as spam!!! You need to fix this ASAP!!!
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Freight Force
commented
Please review this even though I talked to an agent he told my number is not flagged but I am hearing this. Attaching my file
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Jorge
commented
Instead of logging and registering the number per provider, RingCentral should have a push to request removing the number as SPAM on different carriers.
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Ma. Lourdes Bartolome
commented
The customer wanted to have the option of requesting to remove the spam flag of their numbers when calling other carriers and wanted RingCentral to take care of the request rather than they go to carrier website to do it.