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DND App status should be reflected on desk phone

If an agent has selected 'DND' for their status through either the desktop or phone app, it should also display that same status on the desk phone. This would be both a visual indicator and reminder of what status the agent has selected.

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Matt shared this idea  ·   ·  Report…  ·  Admin →
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  • Stephanie commented  ·   ·  Report

    Currently when a user puts DND on their hardphone, the desktop app says the user is offline and not DND. Can you make the desktop app reflect that the user is on DND when they put DND on their hardphone? We have a lot of users that only use the hardphone or they only use the desktop app, and it is hard for us to know who is available or not.