Disable/Block Calls on Fax only Accounts
All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.
Marjorie Davillo
shared this idea
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Jeremy
commented
User does not want their customer to be able to send fax successfully to their Company Main number.Steps to Reproduce:
1. Log in to Admin Portal
2. Go to Phone System
3. Select Phone Numbers then click on All Numbers
4. Click on Company Main: (123) 456-7890Actual Behavior: No option to set the number to voice only or to disable fax
Expected Behavior: Should have the ability to set the number to voice only or to disable fax