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38 results found

  1. SMS Retention

    122 votes

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    Under Review  ·  36 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jimbo commented  · 

    Has anything been done about this?!?

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    Jimbo commented  · 

    Here is the same idea posted elsewhere: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48019190-increase-or-remove-sms-storage-limit-of-5000-per-f

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    Jimbo commented  · 

    This limit is actively damaging our ability to do business.

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    Jimbo commented  · 

    This is a little bit insane to me- we were never told about a limit and one of our sales people is now losing text history with customers because of this. RingCentral - you need to provide a solution for this, this actively damages our ability to do business.

  2. RingCentral SMS integration with HubSpot to include photo-only messages.

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jimbo commented  · 

    This would be extremely helpful!

    Jimbo supported this idea  · 

  3. Support for SMS Delivery to Satellite-Based Services

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jimbo supported this idea  · 

  4. Red Dot Notification setting for the RingCentral Taskbar Icon

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jimbo commented  · 

    Has anything been done about this?

    Jimbo supported this idea  · 

  5. Set presence (availability) and status messages for a period of time

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jimbo shared this idea  · 

  6. configurable change time of presence status to inactivity

    84 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jimbo supported this idea  · 
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    Jimbo commented  · 

    Have there been changes to this?? Is there still a 15 minute inactivity change?

  7. rearrange or customize icons in the HU

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jimbo supported this idea  · 

  8. Read notification for RingCentral messages

    178 votes

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    61 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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    Jimbo commented  · 

    We would really like this feature. Please reconsider

    Jimbo supported this idea  · 

  9. To add multiple devices on ring settings on user extension to ring at once

    4 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jimbo commented  · 

    We cannot have a desk phones and mobile/desktop apps ringing at the same time when selecting users to ring at the same time as each other. This is a severe limitation- please get this fixed!

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  10. Ability to download bulk users on SMS campaign

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  11. AI Notes is automatically turning off after logging back in

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jimbo supported this idea  · 
    Jimbo shared this idea  · 

  12. Add AI Notes to the API

    13 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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  13. HUD List Vertical Format vs Horizontal Format option

    42 votes

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    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jimbo supported this idea  · 

  14. Rc for Hubspot bulk SMS

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Jimbo shared this idea  · 

  15. reply to specific texts in the conversation

    9 votes

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    New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jimbo commented  · 

    AGREED! We just text enabled our business numbers and this has been a pain point for anyone doing high volume and responding to specific groups of orders and information. We do fast paced business and the ability to REPLY to specific messages is CRITICAL for our biggest customers.

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  16. Auto-text for unanswered phone calls

    17 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  17. Stop second incoming calls from continually ringing over the top of an existing call

    28 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  18. Global Contact Sharing of your personal contacts to people in your company

    13 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Desk Phone and Desktop application Sync

    100 votes

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    Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Allow multiple users to respond to the main number texts

    148 votes

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    Planned  ·  17 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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