DND feature for specific device only
Customer would like to have a DND option where it will only DND specific device only for example DND for desk phone only and the application will be able to answer the call or vise versa
2
votes
Ranier
shared this idea
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Stephen commented
In my opinion the DND on the softphone should behave the same as a physical phone, only toggle itself and not the whole account.
We have a number of hybrid users, and enabling DND on their sofphones is a headache because it also enables it for the account as a whole. The physical phone appears as though it should be able to receive calls, but it goes to voicemail instead.