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39 votes
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Seth
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8 votes
An error occurred while saving the comment Seth
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I noticed last week you could hide the main company Caller ID, finally. Why can't there be an option to hide Contact Center numbers in the same place?
Seth
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82 votes
An error occurred while saving the comment Seth
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I hope this request is instantly looked at and changed ASAP. It says something that people are complaining days after the Dial pad functionality was changed. In fairness, I would agree there was confusion about which Dial pad was active during a call, but now you are limiting functionality because of how poorly designed the Dial pad was. Please revert this back now and rethink how to fix the original issue.
Seth
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12 votes
An error occurred while saving the comment Seth
commented
This is a security risk RingCentral. Customers/Administrators need more control over what options or features end-users are allowed to use, just like we can disable Meetings or Messages.
Seth
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10 votesSeth
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24 votesSeth
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35 votesSeth
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22 votesSeth
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35 votesSeth
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12 votesSeth
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8 votesSeth
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6 votesSeth
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23 votesSeth
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16 votes
An error occurred while saving the comment Seth
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It seems a little ridiculous that this logic even exists. How does it make sense that a User would lose Reporting access to other Call Queues or Reps just because they became an Admin or Manager of a Call Queue? Right now, the workaround is to give them more access than they need.
Seth
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11 votesSeth
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2 votesSeth
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3 votesSeth
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4 votesSeth
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10 votesSeth
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205 votes
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
I believe this was recently added because I just hid my Company number last week 1-10-25. Click on a User, then go to Outbound Calls/Faxes > Caller ID >Caller ID restriction settings. I will add this here for RingCentral to hopefully see. Why isn't there an option to hide Contact Center numbers also?