← RingCentral Ideas

Settings and activity

29 results found

  1. Wants to see the dial pad in the center of the screen

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Seth supported this idea  · 

  2. Option to remove main company number for outbound caller ID settings

    41 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Seth commented  · 

    I believe this was recently added because I just hid my Company number last week 1-10-25. Click on a User, then go to Outbound Calls/Faxes > Caller ID >Caller ID restriction settings. I will add this here for RingCentral to hopefully see. Why isn't there an option to hide Contact Center numbers also?

    Seth supported this idea  · 

  3. Hide Contact Center Numbers from Being Used as Caller ID

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Seth commented  · 

    I noticed last week you could hide the main company Caller ID, finally. Why can't there be an option to hide Contact Center numbers in the same place?

    Seth supported this idea  · 

  4. Ability to dial out while there is an incoming call

    84 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Seth commented  · 

    I hope this request is instantly looked at and changed ASAP. It says something that people are complaining days after the Dial pad functionality was changed. In fairness, I would agree there was confusion about which Dial pad was active during a call, but now you are limiting functionality because of how poorly designed the Dial pad was. Please revert this back now and rethink how to fix the original issue.

    Seth supported this idea  · 

  5. Disable Ability for Users to Connect to a Google Account.

    12 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Seth commented  · 

    This is a security risk RingCentral. Customers/Administrators need more control over what options or features end-users are allowed to use, just like we can disable Meetings or Messages.

    Seth supported this idea  · 

  6. Change or Remove Main Company Caller ID Option

    10 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Seth supported this idea  · 

  7. Hide Main Company Number on Multi-Site Accounts

    24 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Seth supported this idea  · 

  8. Share SMS Template across all users in the account

    37 votes
    5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Seth supported this idea  · 

  9. Add the ability to push custom rules for Call Queues to the call Queues template

    22 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Seth supported this idea  · 

  10. Longest Idle Call Queue Fix

    46 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Seth supported this idea  · 

  11. Read-only access

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Seth supported this idea  · 

  12. Limit Call Monitoring Permissions

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Seth supported this idea  · 

  13. Please add Outbound KPI on call queue under Performance Reports

    6 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Seth supported this idea  · 

  14. Option to include IVR Menus within the Company Directory

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Seth supported this idea  · 

  15. Call queue manager Analytic reporting

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Seth commented  · 

    It seems a little ridiculous that this logic even exists. How does it make sense that a User would lose Reporting access to other Call Queues or Reps just because they became an Admin or Manager of a Call Queue? Right now, the workaround is to give them more access than they need.

    Seth supported this idea  · 

  16. HUD status is not based on the Message side of the App

    11 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Seth shared this idea  · 

  17. Restrict SMS message attachments

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Seth shared this idea  · 

  18. Call Queues have multiple notification paths or forwards

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Seth shared this idea  · 

  19. Set Default value for Related To items in Salesforce

    4 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Seth shared this idea  · 

  20. Display blocked calls in call log

    11 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Seth supported this idea  · 
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