The proposal is vague, re: "taking a Queue" call. To clarify, the fix should be that the Idle Time is reset when:
- user receives a call, whether the call is to their DID or the call comes in via the Call Group queue; or
- user makes a call.

Agreed, action on the DND feature should have no impact.

I do wish the system knew when a rep is on a personal call, either incoming or outgoing, so the system would consider them idle ...but I can't imagine how the system would know.

longest-idle time almost works in reverse, where newly AVAILABLE agents become first in-line for incoming calls...better to call it "least-idle"

Agree this is absolutely necessary so that calls are distributed evenly between sales people.

Agree this is absolutely necessary so that calls are distributed evenly between sales people.

Absolutely necessary. Otherwise incoming call leads are not distributed fairly between salespeople.

the longest idle option takes outgoing calls into consideration as a "call", so those in the queue who do not make outgoing are considered the longest idle. I propose that Longest Idle's idle time is only reset by taking an incoming call only. Otherwise, there is no opportunity to evenly distribute incoming calls for the queue members.

Will be switching phone providers if this is not implemented.

+1 on this. There should be an option that Longest idle only recognizes call queue calls.