Alert when available
Create an option in RC app to alert you when a user becomes available.
Travis
shared this idea
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Mike
commented
This was very handy in our previous Cisco/Jabber based system.
It's also currently in Teams.
For Teams, pick a user in the chat window, right-click them and select "notify when available". A pop-up notice appears when their status became available.
In Teams, the setting is persistent which is handy. For users you interact with regularly, once selected, you see their status pop on and off.
Because of this behavior in Teams, you have to right-click again and choose "Turn off notifications" to stop seeing notices for a given user.
Either one-time notice like Jabber, or persistent like Teams, it seems like an obvious gap for RC based on other systems -- it would be a welcome augmentation!
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Danielle
commented
Was a very feature on old Mitel app, would love to see it on Ring Central.
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Mitchell
commented
Microsoft Teams has this feature available. Check out this link.
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Nicole
commented
The alert feature in analytics could expand. I would like alerts for when a call is missed at reception (or for a certain queue).
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Daniel
commented
Create an additional sound notification for when someone joins the queue so you have more time to prepare for an incoming call. Would be a nice feature to add as sometimes the call itself will for only a few seconds.