← RingCentral Ideas

Settings and activity

36 results found

  1. 911 Alert Routing

    72 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

    An error occurred while saving the comment
    Travis commented  · 

    For me Site specific would be extremely helpful.

    For the sake of organization, it might be easier to create a different list per Emergency Response location and nest it with the ERL.

    Travis supported this idea  · 

  2. Ring Central Video is too Resource Intensive

    48 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Travis supported this idea  · 

  3. Allow Rooms device to connect to other providers meetings

    4 votes
    1 comment  ·  Events & Video » Rooms  ·  Admin →
    How important is this to you?
    Travis shared this idea  · 

  4. Launching third party meetings

    2 votes
    Under Review  ·  1 comment  ·  Events & Video » Webinar  ·  Admin →
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    An error occurred while saving the comment
    Travis commented  · 

    This has been pending for 2 years. This is a critical function for a company to operate. Why even pay for a Rooms license when you can only connect to RC meetings? There are many times you need to use your rooms video conference system to join meetings hosted by others.

    Travis supported this idea  · 

  5. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Travis supported this idea  · 
    An error occurred while saving the comment
    Travis commented  · 

    @Jessica is this still on track for Q2 2024?

  6. Special button to record calls on physical phone

    5 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    An error occurred while saving the comment
    Travis commented  · 

    Until they get that for you. I believe you can use *9 during the call to start recording.

  7. Use the app in conjunction with a physical phone

    157 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Travis supported this idea  · 

  8. Admin’s of the system need to see if a physical phone is forwarded and to un-forward in the RC portal, and also forward remotely.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Travis supported this idea  · 

  9. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Travis supported this idea  · 

  10. Call forward All from one device should update to the entire account

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Travis commented  · 

    Going to add to this.
    This is critical. If a user is part of a call group and then set Call forward Always from the physical phone then the physical yealink essentially picks up the call group call and forwards it to whereever it was set to go. This gets extra bad when they set CFA to go to the call group that the call came from causing a loop.

    Travis supported this idea  · 

  11. Move Disabled user to Unassigned extensions

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Travis shared this idea  · 

  12. Visual Voicemail on Deskphone

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Travis shared this idea  · 

  13. Schedule a Beep/Bell to emit from paging devices

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Travis shared this idea  · 

  14. Alert when available

    19 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Travis supported this idea  · 
    Travis shared this idea  · 

  15. Ability for Cell phone app to have different ring assignment than desktop app

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Travis shared this idea  · 

  16. Emergency dialing notification

    44 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Travis supported this idea  · 
    Travis shared this idea  · 

  17. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    An error occurred while saving the comment
    Travis commented  · 

    @jessica Hernandez. Accidentally replied via email to public forum. Please delete prior message or remove email and phone info from the post. System has no way for me to remove.

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    Travis commented  · 

    This is so close but not quite there.This basically ignores people that use physical phones.And the option to ring if users that im monitoring rings is also close but I don���t want my phone to ring for everyone I put in HUD. Only this call queue.ThanksTravis Hill

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    Travis commented  · 

    Would like an OPTION (not an always on or always off) setting per call queue to allow the calls to ring thru even if you are on another call. This will help with some calling SLA where we must pick up the phone within a certain amount of time.

  18. Group Owned Inbound Fax Only Phone Numbers

    20 votes
    Future Consideration  ·  5 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  19. Polycom Phones - Control Forwarding

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    Travis supported this idea  · 
    An error occurred while saving the comment
    Travis commented  · 

    When someone initiates a call forward from their physical phone instead of using the web it causes call queues to be forwarded. RC needs to do more like Mitel had where initiating a call forward from a RC supported phone initiates the call forward in the web so it doesn't break call queues.

  20. Show DND status on Desk phone for colleagues to know.

    53 votes
    Future Consideration  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Travis supported this idea  · 
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