Settings and activity
36 results found
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41 votes
Travis
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3 votesTravis
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2 votes
An error occurred while saving the comment Travis
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471 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
Travis
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An error occurred while saving the comment Travis
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@Jessica is this still on track for Q2 2024?
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1 vote
An error occurred while saving the comment Travis
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Until they get that for you. I believe you can use *9 during the call to start recording.
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154 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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This feature is currently in open beta and available for all!
Travis
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2 votesTravis
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176 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…Travis
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6 votes
An error occurred while saving the comment Travis
commented
Going to add to this.
This is critical. If a user is part of a call group and then set Call forward Always from the physical phone then the physical yealink essentially picks up the call group call and forwards it to whereever it was set to go. This gets extra bad when they set CFA to go to the call group that the call came from causing a loop.Travis
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1 voteTravis
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3 votesTravis
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2 votesTravis
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18 votesTravis
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Travis
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7 votesTravis
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44 votesTravis
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Travis
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157 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
An error occurred while saving the comment Travis
commented
@jessica Hernandez. Accidentally replied via email to public forum. Please delete prior message or remove email and phone info from the post. System has no way for me to remove.
An error occurred while saving the comment Travis
commented
This is so close but not quite there.This basically ignores people that use physical phones.And the option to ring if users that im monitoring rings is also close but I don���t want my phone to ring for everyone I put in HUD. Only this call queue.ThanksTravis Hill
An error occurred while saving the comment Travis
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Would like an OPTION (not an always on or always off) setting per call queue to allow the calls to ring thru even if you are on another call. This will help with some calling SLA where we must pick up the phone within a certain amount of time.
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12 votes
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3 votesTravis
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An error occurred while saving the comment Travis
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When someone initiates a call forward from their physical phone instead of using the web it causes call queues to be forwarded. RC needs to do more like Mitel had where initiating a call forward from a RC supported phone initiates the call forward in the web so it doesn't break call queues.
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71 votesTravis
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50 votesTravis
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This has been pending for 2 years. This is a critical function for a company to operate. Why even pay for a Rooms license when you can only connect to RC meetings? There are many times you need to use your rooms video conference system to join meetings hosted by others.