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JUMP TO ANOTHER FORUM

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To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main customer service number so the customer doesn't have to hang up and dial all over. They would record the greeting to opt out at anytime by pressing "X", the greeting would be interruptible so as soon as they hit "X"the greeting would stop playing and transfer the caller.

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Kristine shared this idea  ·   ·  Report…  ·  Admin →
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  • Jennifer commented  ·   ·  Report

    Exact behavior: When a call goes to voicemail, is it possible for the caller to press a number to get transferred back into the answering queue?

    So that if the caller chooses my extension but I am on a call, they could have the option to press a number and connect back to the main queue, where another team member could pick up. Instead of hanging up and calling back.