Add condition to custom call handling: internal vs. external calls
Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring for a client.
Jacob
shared this idea
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Melina
commented
I have a ring group where all phones can pick up calls from all numbers. The problem I'm having is now when I need to transfer calls internally, it also rings to all phones. I want it so when external calls are made, it rings to all phones, but when a call is being transferred, it doesn't ring on all the phones. Only to the specific line it's being transferred to.
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Gavin
commented
Our office hours are 8-5. During those times, our employees can call/ring each other and talk. However, if it is before we open or after we close, when they call each other, it follows the after-hours rules. I would like to propose adding an option where if a call is coming from another user, it will always ring (or being able to set custom times for intraoffice calls that are different than the open hours)