Add more than 15 mins wait time in call queue
Add more than 15 mins wait time in call queue. This will allow the callers to stay on queue instead of calling back again.
Cynthia
shared this idea
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Tasha
commented
Increase Wait time for Calling into a QueueThe maximum is 15 minutes, we would like to double that.
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Brian
commented
Simple let Call Que Time not end or have at least 30-45minute option. We get tons of high call volume.
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Felix
commented
Agree 100% - 15 minutes is way too short.I also submitted this idea today. We are not able to switch to "RC Contact Center", so the 15 min wait times needs to be implemented in the regular RC portal.
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Felix
commented
At present the max wait time for customers is 15 minutes (confirmed with RC support)Baffles me, as why only allow 15 minutes, yes no one wants to rally stay in a queue for long, but 15 minutes is not enough. Can we please get the ability to increase this to min. 45 minutes or better 60 minutes?If you call a e.g. Airlines today, wait times are 45+ minutes - so certainly no Airline is using Ring Central today as Call Center Software?
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Support - BSA
commented
This would be a big deal for us.
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132
commented
I cannot stress enough the importance of having a longer wait time for customers in queue. Can this be extended to 30 mins? 15 mins is too short and we are losing customers!
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Gershon
commented
please do this asap, i am considering moving my company away, we had loads of missed calls this week because of this issue. Thanks
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Gershon
commented
Feature that will have more than 15 min waiting in a call queue
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Hey, team! This feature can be found in RingCentral Contact Center.You can learn more about this product here: http://ringcentr.al/358GDxk
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Cynthia
commented
Please do this. We need this badly. I don't want someone to ring out because then they lose their priority place in the queue.
