A feature for automatically changing the User's call queue status during After Hours
To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.
11
votes
Cydney
shared this idea
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Stephanie
commented
This is not implemented. Users log out and their status's still show online unless they manually update their statuses.
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Stephanie
commented
Signing out/ logging out of the Avaya app/ Ring Central app should automatically take users out of the queues/ put them in to "do not disturb" status so that they do not receive missed calls and other users are able to see that they are not available. They should be automatically taken out of the queues when signing out/ logging out. Currently they have to change their status manually before logging out in order not to be in the call queues.