Skip to content
← Phone & Messaging

I suggest you ...

Phone & Messaging: Application

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Ability to Schedule Text Messages

For offices that use Ring Central for scheduling customers/confirming appointments, it would be great to be able to write out a text and have it scheduled to send on x day at x time. For example, if I wanted to tell Susan that her vet appointment is scheduled for 2:00pm on Wednesday, then I want it to send a prewritten text on Monday so that she can respond to confirm the appointment. It can help save time if you have extra time on a weekend to write out everything and then they're all scheduled to send when you don't have as much free time.

241 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Becca shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Mandy commented  ·   ·  Report

    This would be extremely helpful

  • Jocelyn commented  ·   ·  Report

    A feature where a text for someone can be drafted and the user can select a date and time for the text to be sent.

  • Jessica commented  ·   ·  Report

    This would be a huge help, please consider asap.

  • Fitly commented  ·   ·  Report

    The ability to schedule text messages would significantly improve productivity. Please consider this addition ASAP!

  • Natanael commented  ·   ·  Report

    Since 2019 people have been asking for this, and nothing has been done. Even the simplest message apps provide the possibility of scheduling a message to be sent later.
    It would be great!

  • Marisa Gutierrez commented  ·   ·  Report

    Yes! Reminders about meetings! I can also work at night and schedule for the next day as not to disturb others after hours.

  • Amira commented  ·   ·  Report

    It would be great if we can send mass and SMS and at the same time it can be scheduled to send.

  • Main commented  ·   ·  Report

    We work in a business where we schedule out many appointments with Clients. They are constantly changing daily. With our old system, we could submit an CSV file with the name of the client and the date and time of their appointment. Then it would automatically send out text messages. We want something that we can set up a message that works with the CSV file and automatic response to what the client texts back. Example:Automated text out "Hello client, your appointment is at 9:00 am on 2/2/2023. Please respond Y to confirm and N to reschedule." Incoming Text "Y" Automated outgoing text "Thank you for confirming your appointment!" Also, a way to track the type of responses, whether it be a confirm or reschedule or cancel. Thank you!

  • Gitty commented  ·   ·  Report

    To schedule send on a text can be really beneficial and can be used for reminders etc.

  • Regina commented  ·   ·  Report

    We frequently deal with family members in different time zones and even different countries. So we don't want to send a message during our business hours and wake people up. Then they can respond during their day time hours.

  • Pascal Coignet commented  ·   ·  Report

    Similar to Slack & Teams, the ability to send a message at a later date. This can help when setting up a message out of office hours, or when travelling with spotty reception.

  • Ciara commented  ·   ·  Report

    We should be able to send automated scheduled text to our customers. Example, If I have a delivery service business I should be able to send auto scheduled text to the customers who are on my route.

  • Visiting commented  ·   ·  Report

    I would like to add an feature to your SMS texting feature. I would like to send out a SMS text to remind an employee that they have to work on Wed, and today is Monday. We are a scheduling company that has 100+ employees and always are dealing with employees calling out sick. We would like to remind them at a later date to go to work. For instance, if someone calls out today and its Monday and they have to work Wednesday, we would like to text them on tues ( tomorrow ) to see if they will make their shift, so we have time to restaff it! My email is dminges@visitingangels.com is you have more questions

  • Team commented  ·   ·  Report

    Ability to schedule when a text sends (we send reminders to clients about meeting tomorrow or something) or want to reply to them during working hours not at 9pm or something

  • Lissette commented  ·   ·  Report

    It would be very useful to be able to schedule outgoing texts to clients. I will sometimes want to respond after hours or weekends but want to keep communication/ contact to business hours. If I text on a weekend or after hours they will respond during those times, which I dont want. Also, I can schedule reminder texts for things as they come to mind.

  • Stephenee commented  ·   ·  Report

    It would be very helpful to my business to be able to schedule when a text message will be sent out at a later time. I vote yes for this. I could not find the vote button. This is the only option that opened up to me to vote for this idea. And I definitely wanted to get my vote in.

  • Dawn commented  ·   ·  Report

    We work in the legal field and this would be a great feature for us to send out court dates.

  • leonardo vireal commented  ·   ·  Report

    This would be HELPFUL if RingCentral could send out in Advance automated messages to employees,customer,clients,patients etc as a reminder of their appointments, or anything that is coming up or there's a dead line to. This future would be very helpful so an employee could have in mind that there's a dead line to a certain task. Also it would be benefitial for for customer service for clients to know that their appoinment is coming up and be able to Schelude their daily life needs to be able to make it to the appointment or whatever the reminder might be

  • Nick commented  ·   ·  Report

    my android phone has the ability to send out scheduled text messages for future dates.. I would LOVE to do this with my ring central phone number,, to send customer Happy Birthday wishes... or special days..(Christmas.. Easter.. New Years) I was told a long time ago that this was something that Ring Central was working on and would LOVE to use this service!

2