Increase Data Retention for Automatic Call recording (Data Retention Policy)
Customer wanted to increase their accounts retention specially with Automatic call recording.
156
votes
Glendale
shared this idea
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VIP
commented
Account has over 1000 users but the limit is only 100K calls - we don't even get 30 days
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Diana Joy
commented
It will be good if we could extend the duration of data retention for call recording so that customers can still download recordings in case we will be needing it.
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Dakotah
commented
Agreed with this idea! I was looking for a specific note that a recording had in it from over 90 days ago and it was a rather long call. We utilize an AI tool that transcribes our recordings so I was going to download the call to run it through that AI tool. Either lengthening the retention OR adding on an AI transcriber would be very convenient!