Press a key/button and call routes directly to that call queue's specified voicemail
Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.
19
votes
Ian Christopher
shared this idea
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Mike
commented
Customer needs to have an option to go to voicemail or stay on hold. I'm not sure why this isn't a standard option. I call companies all the time and this is standard.
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Phil
commented
Have the capability to offer an option while in queue to dial 1 to go to voicemail or dial 2, or do nothing, to remain in queue.
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Greg
commented
When a caller enters a call queue, allow the caller to press a key to stop waiting on hold and go right to the queue voicemail.