Settings and activity

47 results found

1. Position in Queue, Estimated wait time, and Call queue caller call back feature

   198 votes

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   Future Consideration  ·  35 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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2. Callback Prompt

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Option to stop sync of HUD and desk phone

   10 votes

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   2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Phil Ouellette commented  ·  Sep 17, 2024  ·  Edit…  ·  Delete…

   This will be crucial to closing this deal

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   Phil Ouellette supported this idea  ·  Sep 17, 2024

4. HUD list add own Tabs at top to group people listed

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Phil Ouellette commented  ·  Sep 4, 2024  ·  Edit…  ·  Delete…

   Have a very large opportunity requesting this. https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001PZwmVIAT/view

   Have tabs for Sales, Service, Parts, etc

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   Phil Ouellette supported this idea  ·  Sep 4, 2024

5. HUD Features

   13 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Phil Ouellette supported this idea  ·  Sep 4, 2024

6. Add time based variable to holiday configuration

   8 votes

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   Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Phil Ouellette supported this idea  ·  Sep 2, 2024

7. Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Phil Ouellette shared this idea  ·  Aug 15, 2024

8. Agent level digital signature modification capability

   8 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Phil Ouellette supported this idea  ·  Aug 7, 2024

9. Circular Hunt Group for Call Queues

   4 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Phil Ouellette supported this idea  ·  May 30, 2024

10. Multi-Site Directory

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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11. RingCX Queue Event- Alarm Notification "send to device"

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    6 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Phil Ouellette supported this idea  ·  Apr 16, 2024

12. Dial in Queue

    1 vote

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Phil Ouellette shared this idea  ·  Apr 5, 2024

13. Ability to remove Product Tour when launching RingEX the first time

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Phil Ouellette shared this idea  ·  Dec 29, 2020

14. Retain CLID when using Direct Routing with Microsoft teams

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Phil Ouellette shared this idea  ·  Aug 17, 2022

15. Ability to Rebrand RCV page

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Phil Ouellette shared this idea  ·  Jul 8, 2021

16. Wider range of template use

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Phil Ouellette shared this idea  ·  Dec 15, 2020

17. Have Call Queues and Call Monitoring respect site boundaries for administration

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Phil Ouellette shared this idea  ·  Jun 14, 2023

18. New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Phil Ouellette shared this idea  ·  Feb 14, 2023

19. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Phil Ouellette shared this idea  ·  Jun 2, 2022

20. French Canadian language support

    27 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html