Settings and activity

46 results found

1. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

2. Callback Prompt

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Option to stop sync of HUD and desk phone

   14 votes

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   2 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Phil commented  ·  Sep 17, 2024  ·  Edit…  ·  Delete…

   This will be crucial to closing this deal

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   Phil supported this idea  ·  Sep 17, 2024

4. HUD list add own Tabs at top to group people listed

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Phil commented  ·  Sep 4, 2024  ·  Edit…  ·  Delete…

   Have a very large opportunity requesting this. https://rc.lightning.force.com/lightning/r/Opportunity/006Hr00001PZwmVIAT/view

   Have tabs for Sales, Service, Parts, etc

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   Phil supported this idea  ·  Sep 4, 2024

5. HUD Features

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Phil supported this idea  ·  Sep 4, 2024

6. Add time based variable to holiday configuration

   19 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Phil supported this idea  ·  Sep 2, 2024

7. Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Phil shared this idea  ·  Aug 15, 2024

8. Circular Hunt Group for Call Queues

   4 votes

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   0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Phil supported this idea  ·  May 30, 2024

9. Multi-Site Directory

   12 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. RingCX Queue Event- Alarm Notification "send to device"

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    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Phil supported this idea  ·  Apr 16, 2024

11. Press a key/button and call routes directly to that call queue's specified voicemail

    19 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Phil commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

    Have the capability to offer an option while in queue to dial 1 to go to voicemail or dial 2, or do nothing, to remain in queue.

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12. Ability to remove Product Tour when launching RingEX the first time

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Phil shared this idea  ·  Dec 29, 2020

13. Retain CLID when using Direct Routing with Microsoft teams

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Phil shared this idea  ·  Aug 17, 2022

14. Ability to Rebrand RCV page

    5 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Phil shared this idea  ·  Jul 8, 2021

15. Wider range of template use

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Phil shared this idea  ·  Dec 15, 2020

16. Have Call Queues and Call Monitoring respect site boundaries for administration

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Phil shared this idea  ·  Jun 14, 2023

17. New option for Direct Dial data. add option as "Mobile Data or Carrier Minutes"

    7 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Phil shared this idea  ·  Feb 14, 2023

18. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Phil shared this idea  ·  Jun 2, 2022

19. French Canadian language support

    29 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

20. Separate Directories in Multi-Site Environment

    56 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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