I recently moved to RingCentral, and I noticed there is no option to prevent regular users from deleting text messages. Every dialer I’ve used in the past had this feature, and it’s very important for us.

We have 20 users on RingCentral, and without this option, it’s difficult to maintain proper oversight and record-keeping. This could make it hard for us to continue using the platform long-term

It is really important to have this feature as a business. Anybody can delete important conversation with clients and we can never know what and who has deleted. Really important feature to be compliant and secure.

Labaton Sucharow UID: 193136106
Lawfirm needs to ability to retrieve deleted SMS for legal and court documentation.

Yes, please add this feature. I just deleted a message and want to get it back and cannot do it like I can on iPhone.

I just deleted a text from a client that had a link to something I needed, quite by accident.

The slide and delete makes it too easy to delete important messages and there has to be a way to retrieve them.

Really need this, but more importantly need more archived history.

As a business we need to have access for deleted text messages. How do we go about getting this changed?

We should be able to retrieve deleted text, especially now that it is so easy to slide right and delete.

Retrieve deleted SMS for any user

your delete buttons for the texts are easily mistaken and no "are you sure you want to delete" is prompted, this could save many headaches and errors

Previously, about 7-8 months ago, when someone reply thru SMS it shows the history of the previous conversation, including those that have been deleted. Lately it doesn't.