Regard the pick-up of any parked call as 'Inbound' for call recording purposes
("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message)It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call) Ring Central'suggestion to "Enable call recordings on outbound calls" will create friction because any outbound sales calls, preceded by "Calls are recorded and monitored" messages before we even get to speak to a customer are doomed to fail.)
James
shared this idea
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Annie
commented
The main reason we use parked calls is to gather information to answer questions for clients.
The first half of the conversation – before the call is parked – is finding the initial issue.
This usually only lasts 30-60 seconds.
The main part of the conversation is the second half after the call is picked back up from park.
This is where all the details are relayed to the client.
The info in this part of the conversation is necessary should any conflict arise, or the recording need to be referenced in the future for similar issues.