Settings and activity

18 results found

1. Conference + Transfer Feature

   24 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Brian Boyer supported this idea  ·  Apr 10, 2024

2. Select Default User for Unassigned User Numbers

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brian Boyer shared this idea  ·  Dec 31, 2020

3. Time out feature within IVR menu

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Brian Boyer commented  ·  Feb 16, 2021  ·  Edit…  ·  Delete…

   The request is for the ability to change from 3 to 1 on how many times the prompt is played before going to the operator.

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4. Allow multiple supervisors to monitor a call simultaneously

   54 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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5. DMS integration for the Automotive business

   2 votes

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   Future Consideration  ·  1 comment  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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6. Embed agent into RingEX

   50 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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7. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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8. Honor Opt Out for P2P SMS

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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9. Add "Invite by Contact" or "Invite by Video" to RCV desktop/web App

   7 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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10. Position in Queue, Estimated wait time, and Call queue caller call back feature

    222 votes

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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11. Admin ability to disable Calendar sync option in the RC App

    7 votes

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    1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminOwen Lunney (Group Product Manager, RingCentral) responded

    see https://support.ringcentral.com/article-v2/Managing-app-integrations-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US

12. Multi Site: Enhance Multi Site Features -

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.

    45 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. WebRTC for SalesForce

    41 votes

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    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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15. Allow admins to see and turn off users DND from ServiceWeb

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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16. Ring Group support in RingEX

    10 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. VM Notifications to email (Outlook)

    13 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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18. Ability to disable "unmute with spacebar" in RCV meetings

    42 votes

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    Planned  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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