Access All Call Recordings from the 'Recordings' Tab
Currently, if you have automatic call recording enabled for a user, you have to access all of the call recordings for that user via the Call Log. However, if you only have on-demand call recording enabled for a user, they can access their recordings from Service Web by going to Messages > Recordings, and under the 'Recordings' tab, all of the on-demand recordings are visible. On-demand recordings are also accessible from the Call Log. I am requesting that the 'Recordings' tab be used to house both on-demand and automatic call recordings so that all call recordings can be accessed in the same place by a user who logs into Service Web. This would provide a more consistent experience between automatic and on-demand recordings.
Cassandra
shared this idea
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Shane
commented
Great idea that appears to be ignored
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Mark
commented
We 100% support this enhancement.