Parked calls should be routed back to Park Group
Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user
5
votes
Adriane Bartholomew
shared this idea
-
Michele
commented
If the person who parked the call is consulting with someone, especially away from their desk and the parked call only rings back to them, they cannot pick it back up and the call disconnects which is poor customer service. It should ring back to the call group so someone else can pick it up to let the customer know the person will be with them shortly or will call them back shortly.