Call monitoring group to Performance report
Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report
7
votes
Jessa
shared this idea
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Nicholas
commented
This is critical for our org as there is currently no insight on how often calls are being monitored as well as gauging how well agents are improving over time (e.g, less monitoring MoM).
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Neng
commented
We have a call center, where the supervisor is monitoring his team members calls, so having this report available would definitely help.