Settings and activity

16 results found

1. Actually decline the call when a person selects 2 for decline

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Jun 26, 2024

2. Call Queue Status Visibility

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sarah commented  ·  Jun 26, 2024  ·  Edit…  ·  Delete…

   All queue members should be able to see who is in the queue - at a minimum, how many members are available in each queue. This should be immediately visible in the app.

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   Sarah supported this idea  ·  Jun 26, 2024

3. Rejecting Call Queues, send to VM

   123 votes

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   Future Consideration  ·  35 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Sarah commented  ·  Feb 22, 2024  ·  Edit…  ·  Delete…

   This is a necessity for the simultaneous ring feature. It is so disruptive to repeatedly have the call bounce back and means that agents spend more time out of the queue to avoid being repeatedly interrupted while trying to complete tasks off the phone.

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4. Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

   21 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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5. RC app search by department

   51 votes

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   Planned  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Shared SMS were multiple users can receive and send SMS on specific number

   1,242 votes

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   292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

7. Adjust how missed calls are categorized for group calls

   478 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

8. RC app call queue member status

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

   56 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. It should be visible which people are registered on a call queue

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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11. Sync RC status with Microsoft Office (Teams/Outlook)

    123 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPratyusha Mudrakarta (Senior Product Manager, Productivity, RingCentral) responded

    GA in 2H 2023. 

    
    

    User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

12. Development Team - The proper use of the ignore button on an incoming call

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Capability of declining a call

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sarah supported this idea  ·  Jun 26, 2024

14. ability to silence calls coming from queue

    18 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. I want the ability to ignore calls coming in on a call queue

    76 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Have option to remove oneself from call queue members instantly without using do not disturb status

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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