Settings and activity
17 results found
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4 votes
Sarah
supported this idea
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4 votes
An error occurred while saving the comment Sarah
supported this idea
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95 votes
An error occurred while saving the comment Sarah
commented
This is a necessity for the simultaneous ring feature. It is so disruptive to repeatedly have the call bounce back and means that agents spend more time out of the queue to avoid being repeatedly interrupted while trying to complete tasks off the phone.
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21 votes
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43 votes
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98 votes
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344 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users -
471 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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3 votes
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55 votes
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16 votes
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119 votes
GA in 2H 2023.
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4 votes
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4 votesSarah
supported this idea
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13 votes
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46 votes
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2 votes
All queue members should be able to see who is in the queue - at a minimum, how many members are available in each queue. This should be immediately visible in the app.