← RingCentral Ideas

Settings and activity

16 results found

  1. Actually decline the call when a person selects 2 for decline

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sarah supported this idea  · 

  2. Call Queue Status Visibility

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Sarah commented  · 

    All queue members should be able to see who is in the queue - at a minimum, how many members are available in each queue. This should be immediately visible in the app.

    Sarah supported this idea  · 

  3. Rejecting Call Queues, send to VM

    109 votes
    Future Consideration  ·  32 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Sarah commented  · 

    This is a necessity for the simultaneous ring feature. It is so disruptive to repeatedly have the call bounce back and means that agents spend more time out of the queue to avoid being repeatedly interrupted while trying to complete tasks off the phone.

  4. Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

    21 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. RC app search by department

    49 votes
    Planned  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Text from the same main user number

    367 votes
    62 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users

  7. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. RC app call queue member status

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  9. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. It should be visible which people are registered on a call queue

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. Sync RC status with Microsoft Office (Teams/Outlook)

    122 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  12. Development Team - The proper use of the ignore button on an incoming call

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Capability of declining a call

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Sarah supported this idea  · 

  14. ability to silence calls coming from queue

    16 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  15. I want the ability to ignore calls coming in on a call queue

    51 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Have option to remove oneself from call queue members instantly without using do not disturb status

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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