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'Ability for admin on the portal to change the status of the Users' has been merged into this idea

Phone & Messaging: Application

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Admin can change other users' presence status and presence message

If a user doesn't show up for work (calls out sick, for example), their Available/Busy status cannot be updated by anyone else, so all other users see their presence as whatever their last status was, and they think that the user is at their desk when they are not there. It would be helpful if an Admin user could change other users' Available/Busy status, and the presence message, so that all other users would know the true status of the user.

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Josh shared this idea  ·   ·  Report…  ·  Admin →
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  • Darren commented  ·   ·  Report

    We need this feature as managers in our company are requesting for this feature

  • Douglas commented  ·   ·  Report

    Ultra important to be able to do this for VIP's

  • Eleanor commented  ·   ·  Report

    Customer requesting to have the admin on the portal to have the ability to change the status of the User on the app.

  • Adriane Bartholomew commented  ·   ·  Report

    have the ability to remotely change status of the user. (Available, Busy, DND).