We are requesting an enhancement that would allow users to select from a list of approved “Site” Caller IDs when placing outbound calls. In our environment, staff frequently support more than one site or office, and when outbound calls are placed using a Caller ID that does not align with the patient’s expected location, it can create confusion and lead to missed or misdirected callbacks. In some cases, patients return calls to the number displayed and are routed to the wrong location. To work around this, we currently have to manually toggle site settings in the admin portal depending on where staff are working or who they are supporting. Allowing end users to select from an approved list of sites themselves would help ensure calls are consistently presented from the correct location, reduce patient confusion, and eliminate the need for ongoing administrative adjustments.

We have so many users who work with multiple sites and it's important that our patients know the correct callback number as well as reducing confusion when patients receive a phone number they are not familiar with.

Subject: Outbound Caller ID
Description: I'm trying to get the outbound caller id for the site to match the phone number for the Metro Customer Support location.

This is critical for us as we need to have customer service from multiple sites work as one team, and in some cases they'll need to call out with the caller ID from multiple sites.

We were told this could already be done! It was the single reason we switched to RingCentral. We are not very happy right now. Almost feels like we got duped just to close the sale.

This is critical for us. If I had known this wasn't an option we would have gone with a different VOIP system. I love everything about Ring Central, but if we aren't able to find a solution for this, we will have to go with another option.
I have employees who work at different locations each day. It is a problem if they can't make outgoing calls from the location they are servicing.

The customer wants to have each user with a separate caller ID option on the app for them to choose what site they are assigned to.